Home / Salesforce / Certified Field Service Consultant

Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 13

Question list

List of questions

Question 121

(0)

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves

Question 122

(0)

Universal Containers needs a team to perform periodic maintenance on the most complex products. Which feature should the Consultant configure to meet this requirement?

Question 123

(0)

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

Question 124

(0)

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component. How should a Consultant recommend tracking customer purchases

Question 125

(0)

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned. How can the Dispatcher update the Service Crew to meet those requirements?

Question 126

(0)

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?

Question 127

(0)

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration. Which three options are available to t

Question 128

(0)

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to sche

Question 129

(0)

Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?

Question 130

(0)

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders. Which three considerations should the Consultant take into account? Choose 3 answers

Question 121

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue?

Choose 2 answers

Investigate the Work Order lifecycle.

Confirm the Technician's mobile device is online.

Verify the Dispatcher ran the Service Appointment data job.

Review Service Appointment automation.

Show Answer Comment (0)

Question 122

Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

Required Resource

Preferred Resource

Service Crew

Technicians with Required Skills

Show Answer Comment (0)

Question 123

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on

related object records?

Resource Availability

Extended Match

Required Resource

Match Field

Show Answer Comment (0)

Question 124

Universal Containers sells products that are made up of senalized components. Technicians often need to work on

a specific component.

How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Work Orders and define a hierarchy.

Use Products and Product Families.

Use Assets and define a hierarchy.

Use Orders and Order Products.

Show Answer Comment (0)

Question 125

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.

How can the Dispatcher update the Service Crew to meet those requirements?

Create a new Service Appointment with a different Crew.

Edit the Service Appointment and add a new Service Resource.

Update the Service Crew on the Service Appointment's Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

Show Answer Comment (0)

Question 126

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.

Which licensing will be required for the Field Service Schedule Optimization user?

Resource License

Salesforce License

Dispatcher License

Scheduling License

Show Answer Comment (0)

Question 127

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list and use the ''Schedule'' action.

Select a Service Appointment from the list, use the ''Change Status'' action and ''Dispatch.''

Select multiple Service Appointments from the list and bulk schedule them.

gy Select a Service Appointment from the list, use the ''Candidates'' action, and select the best time slot.

Select a Service Appointment from the list, use the ''Edit'' action and allocate the Resource.

Show Answer Comment (0)

Question 128

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

Create Custom Object records, each with its own child Service Appointment.

Create multiple Service Appointments, each with its own child task records.

Create multiple Service Appointments, each with its own child Work Order Line Item.

Create Work Order Line Items, each with its own child Service Appointment.

Show Answer Comment (0)