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Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 12

Question list

List of questions

Question 111

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Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition

Question 112

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One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM. On which object should a Consultant set Operating Hours to meet this requirement?

Question 113

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Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time. How should a Consultant

Question 114

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Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this? Choose ? answe

Question 115

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Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low. How can Universal Container Technicians achieve this for each product re

Question 116

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Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low. How can Universal Container Technicians achieve this for each product req

Question 117

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Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time. How could the Service Resourc

Question 118

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Universal Containers is implementing Work Order Management to better support its clients. Which two approaches should the Consultant consider to create work skills for the Service Resources? Choos

Question 119

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Which three objects are associated to the Work Type? Choose 3 answers

Question 120

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Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?

Question 111

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.

UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,

How should UC track the van stock door locks?

Create a product item and enter the serial numbers in the related list.

Create a product item with all the serial numbers in the notes section.

Create a product item for each door lock utilizing standard fields.

Create a product item and enter the Technicians' lock quantity.

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Question 112

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

Service Territories

Service Territory Members

Service Appointments

Accounts

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Question 113

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with

specialized skills to complete the work at the same time.

How should a Consultant implement this requirement?

Create a crew with two Technicians.

Create a work rule with two required skills.

Create a single Service Appointment.

Create two Service Crews.

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Question 114

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this?

Choose ? answers

Leverage the Match Skills Work Rule when scheduling appointments.

Leverage the Match Skills Scheduling Policy when scheduling appointments.

Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

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Question 115

Universal Containers Technicians frequently need to request more parts from another inventory location when

stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Create a Shipment and a Product request line item.

Create a Product Consumed and a Produc request line item.

Create a Product Request and a Product request line item.

Create a Work Order Line Item and a Product request line item.

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Question 116

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Create a Shipment and a Product request line item.

Create a Product Consumed and a Produc request line item.

Create a Product Request and a Product request line item.

Create a Work Order Line Item and a Product request line item.

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Question 117

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.

How could the Service Resource's Time Sheet be

configured to track the total time spent on each step?

A, Relate the Time Sheet Entries to the Service Appointment.

Relate the Time Sheet to the Service Appointment.

Relate the Time Sheet to the Work Order Line Item.

Relate the Time Sheet Entries to the Work Order Line Item.

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Question 118

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose TWO answers

Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using Setup. Manually as Resources.

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