Universal Containers needs a team to perform periodic maintenance on the most complex products.Which feature should the Consultant configure to meet this requirement?

Technicians with Required Skills

Universal Containers sells products that are made up of senalized components. Technicians often need to work ona specific component.How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Assets and define a hierarchy.

Use Work Orders and define a hierarchy.

Use Products and Product Families.

Use Assets and define a hierarchy.

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.How can the Dispatcher update the Service Crew to meet those requirements?

Use the Crew Management tool to add Service Resources to the Crew.

Create a new Service Appointment with a different Crew.

Edit the Service Appointment and add a new Service Resource.

Update the Service Crew on the Service Appointment's Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list and use the ''Schedule'' action.

Select multiple Service Appointments from the list and bulk schedule them.

gy Select a Service Appointment from the list, use the ''Candidates'' action, and select the best time slot.

Select a Service Appointment from the list and use the ''Schedule'' action.

Select a Service Appointment from the list, use the ''Change Status'' action and ''Dispatch.''

Select multiple Service Appointments from the list and bulk schedule them.

gy Select a Service Appointment from the list, use the ''Candidates'' action, and select the best time slot.

Select a Service Appointment from the list, use the ''Edit'' action and allocate the Resource.

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

Create Work Order Line Items, each with its own child Service Appointment.

Create Custom Object records, each with its own child Service Appointment.

Create multiple Service Appointments, each with its own child task records.

Create multiple Service Appointments, each with its own child Work Order Line Item.

Create Work Order Line Items, each with its own child Service Appointment.

Technicians often need to generate a report in the customer's language.Which configuration should the Consultant recommend to meet the requirement?

Add the Service Report Language field to the Work Order Page Layout.

Update the Language of the current User.

Add the Service Report Language field to the Work Order Page Layout.

Add the Language field to the Contact Page Layout.

Update the Default Language of the Organization.

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.Which three considerations should the Consultant take into account?Choose 3 answers

Milestones for Work Orders can be configured in Setup.

Milestones for Work Orders can be set up from the metadata API.

A new Entitlement Process requires selecting a single Entitlement Process Type.

An Entitlement Process must be applied to both Cases and Work Orders.

Milestones for Work Orders can be configured in Setup.

Milestones for Work Orders can be set up from the metadata API.

A new Entitlement Process requires selecting a single Entitlement Process Type.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.How should a Consultant configure Salesforce FieldService to track the work performed?

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Type and Work Order for each Asset being serviced.

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

Create a Work Type to automatically create relevant line items for each Asset.

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.How should a Consultant recommend UC handle unplanned service during times of severe weather?

Configure an Emergency Policy and use the Emergency Wizard.

Postpone all lower-priority jobs and extend Due Dates.

Configure an Emergency Policy and use the Emergency Wizard.

Manually flag Service Appointments as 'In Jeopardy'' due to weather.

Configure a new Service Level for immediate assignment.

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.What should the consultant recommend to meet this requirement?

Assign a Preferred status Resource Preference to the Account.

Designate a Skill-based resource to the Work Order.

Assign a Preferred status Resource Preference to the Account.

Configure an account preference on the Service Resource record.

Include the Required Resource work type in Scheduling Policies.

Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

Products Required for Work Orders

Products Required for Work Order Line Items

Products Required for Work Orders

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Service Resources

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.How should the consultant make this requirement?

Create a crew with two technicians

Create a work rule with two required skills

Create a crew with two technicians

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.How should a Consultant implement this process?

Create two Service Appointments and assign two different Resources.

Create one Service Appointment and add two Required Resources.

Create one Service Appointment and schedule two Resources.

Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.Which sequence of steps should a Consultant recommend to dispatch the Technician?

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.What should a Consultant recommend to streamline the creation of these Work Orders?

Create Work Types for use on Work Orders.

Create a child Work Order for each similar site visit.

Create Work Types for use on Work Orders.

Create a standard set of Work Order Line Items.

Create a work flow to clone the Work Order.

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.What should a Consultant implement to accomplish this requirement?

Define Skills, Set up Skill Requirements, Set up Resource Skills

Define Work Types, Define Work Order Status, Set up Resource Skills

Set up Skill Requirements, Define Work Types, Set up Routing Rules

Define Skills, Set up Skill Requirements, Set up Resource Skills

Set up Service Locations, Set up Location Skills, Define Work Types

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.How should the callout for multiple panels be treated in Salesforce?

Create a work order with a work order line item for each installed product.

Create a work order for each installed product and a work order dependency to assign to the same resource.

Create a work order hierarchy with each installed product as a child work order.

Create a work order with a work order line item for each installed product.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

Create a custom number field to capture the tier number on the service resource.

Create a queue for each tier group within each territory on the Service Appointment object.

Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.

Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.What are two reasons why the actions only display in the Salesforce mobile app?Choose 2 answers

The actions were not added to the Classic Publisher Quick Actions section on the page layout.

The actions were not added to the Mobile and Lightning Actions section on the page layout.

The action was added as part of the Salesforce mobile navigation settings options.

The actions were not added to the Classic Publisher Quick Actions section on the page layout.

The actions were not added to the Mobile and Lightning Actions section on the page layout.

The action type being utilized on the Work Order object is Lightning component.

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.Which method of dispatching should a Consultant recommend implementing?

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the schedule policy.

Automatically change the status to Dispatched of all Service Appointments.

Automatically schedule unscheduled services to available Resources.

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.How can this be configured?

Include the Match Territory Work Rule in the Scheduling Policy.

Include the Resource Availability Work Rule in the Scheduling Policy.

Mark the Service Territory's Resources as Required on the Service Appointments.

Ensure the Resource's Address is in the same Territory as the Service Appointments.

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

Field Service Lightning Admin Permissions

Field Service Lightning Mobile License

Field Service Lightning Admin Permissions

Field Service Lightning Scheduling License

Field Service Lightning Standard Permissions

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

Add the product fields to the work order layout.

Ensure the product items are available in inventory.

Include the required products in the work type.

Add the product fields to the work order layout.

Create a flow to add the products to the work order.

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.Which approach should a Consultant recommend to meet the requirement?

Define a Quick Action that creates a new Work Order record.

Define a Visualforce page that creates a new Service Appointment record.

Define a Quick Action that creates a new Work Order record.

Define a Quick Action that creates a new Service Appointment record.

Define a Visualforce page that creates a new Work Order record.

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.What should a Consultant include when creating a Work Order?

Products Required and Skill Requirements

Products Required and Estimated Duration

Products Required and Skill Requirements

Skill Requirements and Products Consumed

Estimated Duration and Sen/ice Level Agreement

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

Capacity-based scheduling is supported for Service Crews.

A service resource can only be a member of a single Crew.

Capacity-based scheduling is supported for Service Crews.

The Preferred Resource service objective is ignored for active Crew Members.

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.How should the field service administrator ensure this requirement is met?

Enable drip feed to dispatch one service appointment per technician at a time.

Instruct the dispatcher to only dispatch one work order to each technician at a time.

Set Send Appointment Notifications on Dispatch in the mobile settings to one.

Enable drip feed to dispatch one service appointment per technician at a time.

Set up auto dispatch to dispatch one work order for each technician at a time

Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

Products Consumed on Work Order Line Items

Products Consumed on Work Orders

Products Consumed on Work Order Line Items

Products Consumed on Work Orders

Salesforce Certified Field Service Consultant Practice Test 4

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue?

Choose 2 answers

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Salesforce Certified Field Service Consultant Practice Test 4

Question

Salesforce Certified Field Service Consultant Practice Tests

Practice Tests