Service appointments in a ''cannot complete'' status may indicate that anadditional part or expert assistance is needed to complete the work. Universalcontainers defined that service appointments in a ''cannot complete'' status are unableto be rescheduled or unscheduled for history tracking purposes.Which two items should the consultant recommend to meet the requirement?Choose 2 answers

Define ''cannot complete'' as a pinned status for scheduling and optimization services.

Ensure that status transitions are configured to prevent the update from ''cannot complete'' to ''none'.

Define ''cannot complete'' as a pinned status for auto-dispatch services.

Define ''cannot complete'' as a pinned status for scheduling and optimization services.

Ensure that status transitions are configured to prevent the update from ''cannot complete'' to ''none'.

Ensure that status transition are configured to allow the status update from ''cannot complete'' to ''scheduled''.

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

Five Service Territories with fewer than 500 Service Appointments per day

Three Service Territories with fewer than 50 resources

Two Service Territories that split the Service Resources evenly

One Service Territory with four Polygons

Five Service Territories with fewer than 500 Service Appointments per day

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.What Price Book structure is recommended?

Utilize a custom Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book with pricing rules applied.

Utilize a standard Price Book specific to each country.

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.Where should the technician record this information?

The Products Consumed section on the Work Order

The Product Item Transactions Related List on the Product Item

The Work Order Line Item associated with the completed Work Order

The Products Consumed section on the Work Order

The Product Request Line Item associated with the Product

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Universal containers (UC) wants to deploy knowledge to its field team.How should UC ensure its technicians can access knowledge articles offline?

Use work types to assign associated articles to work order.

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.How can geolocation tracking for contractors be disabled?

Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

Set the Geolocation Update Frequency field to zero for contractors.

Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

Uncheck the Geocoding field on the Contractor's profile.

A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Create an Excluded Resource for the Account.

Assign the Technician to a new Service Territory.

Remove the Technician as a Preferred Resource.

Create an Excluded Resource for the Account.

Create a new Work Order Validation Rule.

Universal containers products need to be traceable form the factory to customersites. The products are installed using disposable kits.How should the consultant configure this?

Creak the products as serialized inventory and the installation kits as unsterilized inventory.

Create the products and the installation kits as unsterilized inventory.

Create the products and the installation kits as serialized inventory.

Creak the products as serialized inventory and the installation kits as unsterilized inventory.

Create the products and the installation kits as a single serialized product.

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.What is preventing the drip feed from triggering?

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs require consecutive days of work and can span over weekends.

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.What should the Consultant recommend to meet this requirement?

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.What are two ways a Consultant can configure maintenance plans to meet the requirements?Choose 2 answers

Auto generate work order with a 14 days generation horizon

Auto generate work order with 14-day generation time frame

Auto generate work order with a 14 days generation horizon

Associate work type called site to maintenance plan

Associate a required skill call site visits to maintain plans

Auto generate work order with 14-day generation time frame

Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.Which configuration steps should a consultant take to meet this requirement?

create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.

create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

create a report chart that summarizes work order line items and add a link to the service appointment layout.

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.Which solution should a Consultant recommend so the agent can meet this requirement?

Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Attach the relevant articles to the work order or work order line items.

Create a quick action on the work order to search the Knowledge base.

Attach the relevant articles to the work order or work order line items.

Update the Service Appointment page layout to include the Articles related list.

Add the Knowledge Lightning component to the Field Service mobile app.

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.In which two ways should the Consultant define Operating Hours to meet this requirement?Choose 2 answers

The Time Slots for Appointment Booking

When Service Resources are available for work

The Maintenance Plan for the Account

The Due Date of the Service Appointment

The Time Slots for Appointment Booking

When Service Resources are available for work

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.How should this issue be resolved?

Create a separate entitlement process associated to the work order object.

Make sure the case entitlement record is being shared with the service resource.

Add work order milestones after the case milestones to the entitlement process.

Ensure the work order entitlement is related to the same process as the case entitlement.

Create a separate entitlement process associated to the work order object.

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.How should a Consultant provide access to the Salesforce Field Service mobile app?

Update Public Group membership.

Assign a Field Service Mobile License to the user.

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointment and schedule it to two different Resources.

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.What should a Consultant recommend to meet this requirement?

Update the In Jeopardy field on the Service Appointment.

Post to the Service Appointment Chatter feed.

Change the Status field on the Service Appointment.

Adjust the Scheduled End field on the Service Appointment.

Update the In Jeopardy field on the Service Appointment.

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

Create Work Types with Products Required.

Create Work Types with Work Order Line Items.

Create Work Types with Products Consumed.

Create Work Types and Locations.

Create Work Types with Products Required.

Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territoryWhich two scheduling policy changes should a consultant recommend?Choose 2 answers

Includes the match territory work rule

Deselect working location primary on the working territories work rule

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect working location primary on the working territories work rule

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.Which two considerations should the Consultant take into account when configuring Salesforce Field Service?Choose 2 answers

Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Quantity and Unit of Measure are required when adding a Required Product.

Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

Required Products must be added to both the Work Order and all Work Order Line Items.

Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.How should a Consultant assign Service Appointments to the Polygon?

Set the Polygon Assignment Policy to the Lowest Level.

Set the Polygon Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Lowest Level.

Set the Polygon Assignment Policy to the Lowest Level.

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.What should a Consultant utilize to track the lifecycle?

Field History Tracking on Assets

A Work Order related list on Assets

Custom fields for change tracking on Assets

Field History Tracking on Assets

A Product related list on Assets

universal container UC want to track the asset lifecycle when equipment hasbeen snapped outWhat should a consultant recommend to meet this requirement?

Add the related asset related list to the asset page and configure the asset relationships object

Add the field history tracking related list to the assets page and configure the asset relationships object

Add the related asset related list to the asset page and configure the product request object

Add the related asset related list to the asset page and configure the asset relationships object

Add the field history tracking related list to the asset page and configure the product request object

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order Record Types for Break-fix, Install, and Inspection.

Work Type Line Items for Install, Break-fix, and Inspections.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order custom fields to define Install, Break-fix, and Inspections.

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

Update the Resource a not available, select the affected Service Appointments, and press ''Schedule.''

Drag and drop the Service Appointments to other available Resources and run Optimization.

Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Change the Scheduling Policy to ''High Intensity'' and activate the Background Optimization process.

Update the Resource a not available, select the affected Service Appointments, and press ''Schedule.''

Universal containers plans to deploy field service lightning to 100 externalcontractors. There are 75 contractors who need access to workOrders assets mobile app, and chatter. the remaining 25 contractors are paid acommission on sales of containers and need to schedule resources.Which license types and quantities should the consultant recommend?

25 contractors 75 contractors 25 contractors

100 contractors 100 contractors

25 contractors 75 contractors 25 contractors

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Change the Work Order with a closed status of ''Cancelled.''

Re-use the existing Work Order for the follow-up.

Change the Work Order with a closed status of ''Cancelled.''

Change the Work Order with a status of ''New.''

Re-use the existing Work Order for the follow-up.

Create a child Work Order for the follow-up Work Order.

Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generatedWhich two items should the consultant consider?Choose 2 answers

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

Generate service in the organization's default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

universal containers wants to report on the volume of products installed within aspecific timeframe.Which solution should the consultant utilize to meet the requirement?

A custom installation date field on products consumed

A work order related list on asset

A custom installation date field on products consumed

Field history tracking on asset

The standard installation date field on asset

Salesforce Certified Field Service Consultant Practice Test 1

Question 1 / 40

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.

Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?

Choose 2 answers

Reshuffle

Group Nearby

Resource Schedule Optimization

In-day Optimization

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Salesforce Certified Field Service Consultant Practice Test 1

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Salesforce Certified Field Service Consultant Practice Tests

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