A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?Choose 2 answers

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

AW Computing uses a private record access model in the sales, support, and field service organizations.How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

Enable the sharing features in the Field Service settings in the Setup menu.

Create a user territory for the technicians' primary and secondary territories.

Create a process to change the owner of the service appointment to the assigned technician.

Enable the sharing features in the Field Service settings in the Setup menu.

Configure a sharing rule to share dispatched service appointments with the assigned resource.

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.Which two sharing options are available for these Service Appointments?Choose 2 answers

A Service Appointment can be shared by clicking Sharing on the record.

Auto-generated scheduled Service Appointments will be shared with resources.

A Service Appointment can be shared by clicking Sharing on the record.

The Service Appointment's parent record can be shared with the assigned resource.

Auto-generated scheduled Service Appointments will be shared with resources.

Make the dispatcher the assigned resource on the Service Appointments.

An employee at universal container performs the role of a dispatcher and atechnicianHow should a consultant configure the field service lightning to support thisbehavior?

Create one service resource and assign the relevant permission set license

Create two skills records and assign them to service resources record

Create two service resource and assign them to the employee

Create one service resource and assign the technician and dispatcher role

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?Choose 2 answers

Enable Drip Feed Dispatching in Field Service Settings.

Set the Number of Services to Drip Feed on the Service Territory.

Set the Service Appointment to Dispatch in Field Service Settings.

Enable Drip Feed Dispatching in Field Service Settings.

Set the Number of Services to Drip Feed on the Service Territory.

Enable Sharing of Dispatched Service Appointments.

One of the products sold by Universal Containers requires quarterly service appointments.Which feature should a Consultant use to meet this requirement?

Implement Path for Work Orders.

Build a Process for Service Appointments.

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.Which action should a consultant recommend?

Include a Match Fields work rule.

Link rules to Relevance Groups.

Assign a high efficiency score.

Check 'Keep These Appointments Scheduled'.

Include a Match Fields work rule.

universal containers wants to provide a view of emergency work that is only visible to dispatchersWhat should the consultant do to meet the requirement?

Custom report in a private report folder

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

Use the standard Service Report

Create a Process Builder to generate a report.

Use the standard Service Report

Use the standard Work Order email template.

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Use the Resource Availability Rule.

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.What are two reasons appointments remain in violation and are not reassigned?Choose 2 answers

Global optimization doesn't reschedule appointments that have rule violations.

There are no service resources available with the required skill levels.

Global optimization doesn't reschedule appointments that have rule violations.

The optimizer uses a scheduling policy different from what is used on the dispatch console.

The territory of the resources was not included in the global optimization request.

There are no service resources available with the required skill levels.

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visitWhich data model should the consultant recommend to the universal container?

Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit

Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit

Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

Create a new user territory associated with the Service Territory and dispatcher.

Configure and run the User Territory Sharing Job in Field Service Settings.

Create a new user territory associated with the Service Territory and dispatcher.

Configure and run the User Territory Sharing Job in Field Service Settings.

Assign a new user territory and add each of the assigned service resources.

Add the resources assigned to the Service Territory's Member related list.

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.How should a Consultant configure this using a single Work Order'

Create a new Service Appointment for each site visit.

Create a new Child Work Order for each site visit.

Create a new Product Consumed for each site visit.

Create a new Work Order Line Item for each site visit.

Northern Trail Outfitters wants to improve overall responsiveness to customers.Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Enable Drip-feed to dispatch the next appointments.

Shuffle daily work manually via the Gantt.

Leverage Resource Schedule Optimization.

Configure the Auto Dispatch scheduled job.

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.How should the Consultant meet this requirement?

Define a generation horizon of 14 days.

Define a generation timeframe of 14 days.

Configure Auto-generate Work Orders to True.

Define a generation horizon of 20,160 minutes.

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.Which setting should a consultant consider to improve travel time accuracy?

Street level routing, Default travel speed

Minimum grade, default operating hour

Estimated travel time, minimize travel

Travel speed unit, actual travel time

Street level routing, Default travel speed

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.How should a Consultant implement the requirement?

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the individual Technicians as Service Crew Members.

Set the individual Technicians as Capacity-Based Service Resources.

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the Contractor Manager as a Crew Service Resource.

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.How should the Consultant configure the Contractors' experience?

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 2 as an Excluded Resource.

Universal Containers plans to implement Crew Management to better support its clients.Which area does the Consultant need to consider as part of the recommendation?

The Preferred Resource service objective is ignored for active Crew Members.

Capacity-based scheduling is supported for Service Crews.

A service resource can only be 2 member of 2 single Crew

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Universal Containers (UC) wants to deploy Knowledge to its field team,How should UC ensure its Technicians can access Knowledge Articles offline?

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

Use Work Types to assign associated Articles to Work Orders.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Create a custom mobile app that syncs articles based on Service Appointment assignments

Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.What should a Consultant recommend to meet this requirement?

Add the Related Asset related list to the Asset Page and configure the Product Request object

Add the field history tracking related list to the Asset Page and configure the Product Request object,

Add the Related Asset related list to the Asset Page and configure the Product Request object

Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.Which configuration steps should 8 Conzultant take to meet this requirement?

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Service resources at Universal Containers (UC) frequently work in more than one service territory.The current scheduling policy looks only at primary territory. While UC still wants the optimizer to usethe service resource's primary territory when scheduling, UC also wants the scheduling policy to lookat the resource''s secondary service territories.Which two scheduling policy changes should a Consultant recommend?Choose 2 answers

Select Working Location Enable Primary on the Working Territories Work Rule:

Include the Mateh Territory Work Rule.

Select Working Location Enable Primary on the Working Territories Work Rule:

Remove the Match Territory Work Rule.

Include the Mateh Territory Work Rule.

Deselect Working Location Enable Primary on the Working Territories Work Rule.

Universal Containers requires trained inspectors to make three site visits per year to inspectcontainers at customer sites. These visits must be created 14 days before the next suggestedinspection date.What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?Choose 2 answers

Auto-generate Work Orders with a 14 daya Generation Timeframe.

Auto-generate Work Orders with a 14 day Generation Horizon.

Associate a Required Skill called Site Visit to a Maintenance Plan.

Associate 2 Work Type called Site Visit to a Maintenance Plan

Auto-generate Work Orders with a 14 daya Generation Timeframe.

Auto-generate Work Orders with a 14 day Generation Horizon.

An employee at Universal Containers performs the role of a Dispatcher and a Technician.How should a Consultant configure Salesforce Field Service to support this behavior?

Create one Service Resource and assign the relevant Permission Set Licenses. pee

Create two Service Resources and assign them to the employee. &

Create one Service Resource and assign the Technician and Dispatcher role.

Create two Skills records and assign them to the Service Resource record.

Service Appointments in a 'Cannot Complete' status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a 'Cannot Complete' status are unable to be rescheduled or unscheduled for history tracking purposes.Which two items should the Consultant recommerd to meet the requirement?Choose 2 answers

Ensure that Status Transitions are configured to prevent the up3Ste from 'Cannot Complete' to

Define 'Cannot Complete' as a Pinned Status for Scneduling and Optimization Services

Ensure that Status Transitions are configured to prevent the up3Ste from 'Cannot Complete' to

Define 'Cannot Complete' as a Pinned Status for Scneduling and Optimization Services

Define 'Cannot Complete' as a Pinned Starus for Auto-Dispatch Services

Ensure that Status Transitions are configured to allow the status update from 'Cannot Complete' to 'Scheduled.'

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completedbefore lower-priority work.What should the Consultant recommend to meet this requirement?

Apply the Reshuffle action within the Gantt.

Define a Global Optimization job to run hourly.

Create a custom Gantt action to call an Apex class to reschedule appointments.

Write a batch Apex class to unschedule low priority work orders.

Universal Containers (UC) has enabled Salesforce FieldService and installed the managed package. UC wants toensure that Technicians can update their ownappointments' status using the Dispatcher console Ganttchart.Which steps should the Consultant take to meet theserequirements?

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.Which two filtering options should managers use to find the appropriate work orders?Choose ? answers

The Preventative Maintenance Gantt and filter the list to show only desired work orders

The Dispatcher Console Appointment list and filter the list to show only desired service appointments

The Preventative Maintenance Gantt and filter the list to show only desired work orders

The Dispatcher Console Map and filter the list to show only desired service appointments

The Dispatcher Console Appointment list and filter the list to show only desired service appointments

The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

Earliest Start Permitted, Due Date

Arrival Window Start, Arrival Window End

Earliest Start Permitted, Due Date

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.The customer will call to schedule each visit.How should a Consultant configure the Maintenance Plan to meet this requirement?

Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

A customer makes one appointment for the sales department, and another appointment for the servicedepartment. The two appointments should be handled on the same day, but should be created as separateappointments. In addition, the Technician must complete one appointment before starting the next. The agentwants to make sure these two appointments are scheduled together and in sequence.Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?Choose 3 answers

The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

The Same Resource and Same Day fields appear on the Service Appointments page layout.

The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

A dependency has been created between the two appointments and the start times are the same.

The Same Resource and Same Day fields appear on the Service Appointments page layout.

The Complex Work Visualforce page is added to the Service Appointments page

Universal Containers just started its Field Service Implementation and is configuring Service Territories andLocations. The Locations need to be associated to Territories.In which two ways should the Consultant show this relationship?Choose ? answers

Add the Service Territory Location Related List on the Service Territory page layout.

Add the Service Territory Location Related List on the Location page layout.

Add the Service Territory Location Related List on the Service Territory page layout.

Add the Service Territory Location Related List on the Location page layout.

Create the Service Territory Location as a Service Territory lookup field.

Create the Service Territory Location as a Location lookup field.

Salesforce Certified Field Service Consultant Practice Test 2

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

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Salesforce Certified Field Service Consultant Practice Test 2

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Salesforce Certified Field Service Consultant Practice Tests

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