Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.How can these certifications be managed on the Resource?A, Add the Resource Skill and track certification using reminder.

Add the Resource Skill and create Absence once expired.

Add the Resource Skill and remove from the Service Territory once expired.

Add the Resource Skill and set the End Date.

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on theGantt?

Color code using Gantt Palettes.

Create a Gantt Action to highlight.

Add the relevant field to the Field Set.

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.Which two permission sets should give a user access to the Crew Management tool?Choose ? answers

FSL Dispatcher Permissions c. FSL Admin Permissions

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.How should the Consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the Service Territory Member's Operating Hours.

Add one hour to the start and end times on the Service Territory.

Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

Add one hour to the start and end times on the Service Territory Member's Operating Hours.

Subtract one hour from the start and end times on the Service Territory.

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspectionshould be completed within a single visit and include all installed assets on site.Which two Maintenance Plan settings should theConsultant recommend? Choose ? answers

Service Appointment Generation Method = One Service Appointment per Work Order

Work Order Generation Method = One Work Order Line Item per Asset

Service Appointment Generation Method = One Service Appointment per Work Order

Work Order Generation Method = One Work Order per Asset

Work Order Generation Method = One Work Order Line Item per Asset

Service Appointment Generation Method = One Service Appointment per Work Order Line Item

A customer wants to return a defective product instead of scheduling a Service Appointment.How should this product be tracked in Salesforce Field Service?

Create a Return Order and Return Order Line Item.

Create a Work Order and Work Order Line Item.

Create a Return Order and Return Order Line Item.

Create a Product Request and Product Request Line Item.

Create a Return Order and relate it to the Product.

Which two scenarios are fully supported by Maintenance Plans?Choose 2? answers

Appointments on the first Tuesday of the month

Weekly recurring appointments at 8:00 AM

Appointments on the first Tuesday of the month

Site inspections during the first week of the 'year

Quarterly sales visits to a customer

Weekly recurring appointments at 8:00 AM

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.Which steps are needed to configure the signature capture?

Create relevant Signature Types and add Signature Blocks to the Service Report Template. c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Create a Flow that adds two Signature Blocks when the Service Report is generated,

Create relevant Signature Types and add Signature Blocks to the Service Report Template. c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Create two Service Reports and add one Signature Block to each Report.

Universal Containers has customers who have previously negotiated pricing on some products.Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Create customer-specific Price Books and add all products as Price Book Entries.

Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Utilize a custom Global Price Book and add all products as Price Book Entries.

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving manyService Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per ServiceAppointment is set to Low in the Field Service Settings.Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Most service appointments have the same priority.

The Scheduling Policy Used field is blank.

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.What should a Consultant recommend to accurately record the required work?

Work Orders with Work Order Line Items

Work Orders with Service Appointments

Work Orders with Work Order Line Items

Service Appointments and Service Appointment Line Items

Work Orders with Products Consumed

The Org-Wide Default sharing for a Service Appointment is set to Private.If the Service Appointment is cancelled, which users will have visibility to the record?

Assigned Resources, Owner of Service Appointment and members of Service Territory

Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of Service Territory

Assigned Resources, Qwner of Service Appointment and members of User Territory

Owner of Service Appointment and members of Service Territory

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Configure an Auto Dispatch Scheduled Job.

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.How should the Consultant meet this requirement?

Add Products to the Products Required Related List on the Work Type object.

Add Products to the Products Required Related List on the Asset object.

Add Products to the Work Order Products Related List on the Asset object.

Add Products to the Products Required Related List on the Work Type object.

Add Products to the Work Order Products Related List on the Work Type object.

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.Once a replacement has been made, where can the Asset Relationships be viewed?

Both the Primary Assets and Related Assets related lists on the Asset object

Only the Primary Assets related list on the Asset object

Only the Primary Assets related list on the Work Order object

Both the Primary Assets and Related Assets related lists on the Work Order object

Both the Primary Assets and Related Assets related lists on the Asset object

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.Which two configurations should the Consultant set up to meet this requirement?Choose ? answersA, Add the Status Transitions to the Technicians' Profile.

Add new status to Status Transitions.

Add new Status to the Service Appointment.

Add new status to Status Transitions.

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

Return Order c. Product Transfer

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.How should the Consultant meet these requirements?

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Each Asset will have a Service Appointment that will represent the work needed for each machine.

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.Which two approaches should a Consultant recommend to accurately track these visits?Choose TWO answersA, Create a new Work Order and Service Appointment.

Create a new Service Appointment on the original Work Order.

Reschedule the Work Order for the new date.

Reschedule the Service Appointment for the new date.

Create a new Service Appointment on the original Work Order.

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.

Process Builder on Case to update the Service Appointment and Work Order.

oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

Lightning Component with required fields to update the Case, Work Order and Service Appointment.

Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need toview all of their absence records at once. Which two applications should a Consultant recommendto meet this requirement? Choose ? answers

Salesforce browser-based application

Salesforce Field Service mobile application

Salesforce browser-based application

Salesforce Field Service mobile application

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.What are two ways the Consultant can meet this requirement?Choose ? answers

Configure and add excluded and required resource Work Rules to scheduling policies.

Configure resource preferences on the Account or Work Order.

Configure and add excluded and required resource Work Rules to scheduling policies.

Configure resource preferences on the Account or Work Order.

Configure and add excluded and required resource business objectives to scheduling policies.

Configure customer preferences on the Service Resource record.

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,How should UC track the van stock door locks?

Create a product item for each door lock utilizing standard fields.

Create a product item and enter the serial numbers in the related list.

Create a product item with all the serial numbers in the notes section.

Create a product item for each door lock utilizing standard fields.

Create a product item and enter the Technicians' lock quantity.

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians withspecialized skills to complete the work at the same time.How should a Consultant implement this requirement?

Create a crew with two Technicians.

Create a work rule with two required skills.

Create a single Service Appointment.

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.In which two ways can UC achieve this?Choose ? answers

Leverage the Match Skills Work Rule when scheduling appointments.

a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Leverage the Match Skills Work Rule when scheduling appointments.

Leverage the Match Skills Scheduling Policy when scheduling appointments.

Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Universal Containers Technicians frequently need to request more parts from another inventory location whenstock runs low.How can Universal Container Technicians achieve this for each product requested?

Create a Product Request and a Product request line item.

Create a Shipment and a Product request line item.

Create a Product Consumed and a Produc request line item.

Create a Product Request and a Product request line item.

Create a Work Order Line Item and a Product request line item.

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.How can Universal Container Technicians achieve this for each product requested?

Create a Product Request and a Product request line item.

Create a Shipment and a Product request line item.

Create a Product Consumed and a Produc request line item.

Create a Product Request and a Product request line item.

Create a Work Order Line Item and a Product request line item.

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.How could the Service Resource's Time Sheet beconfigured to track the total time spent on each step?A, Relate the Time Sheet Entries to the Service Appointment.

Relate the Time Sheet to the Service Appointment.

Relate the Time Sheet to the Work Order Line Item.

Relate the Time Sheet Entries to the Work Order Line Item.

Universal Containers is implementing Work Order Management to better support its clients.Which two approaches should the Consultant consider to create work skills for the Service Resources?Choose TWO answers

Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

Create the work skills using Setup. Manually as Resources.

Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.