Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 14

This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5

This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5

This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_branding.htm&type=5

This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

These two ways should be recommended to track these inventory requirements in Salesforce, as they allow specifying which products are needed for work orders or work order line items and updating the inventory accordingly.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_products_required.htm&type=5

This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5

This option should be recommended to meet this requirement, as it allows creating a service resource that represents a group of technicians who work together on the same service appointment.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5

This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5