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Question 147 - Certified Field Service Consultant discussion

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The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.

What are two reasons why the actions only display in the Salesforce mobile app?

Choose 2 answers

A.
The action was added as part of the Salesforce mobile navigation settings options.
Answers
A.
The action was added as part of the Salesforce mobile navigation settings options.
B.
The actions were not added to the Classic Publisher Quick Actions section on the page layout.
Answers
B.
The actions were not added to the Classic Publisher Quick Actions section on the page layout.
C.
The actions were not added to the Mobile and Lightning Actions section on the page layout.
Answers
C.
The actions were not added to the Mobile and Lightning Actions section on the page layout.
D.
The action type being utilized on the Work Order object is Lightning component.
Answers
D.
The action type being utilized on the Work Order object is Lightning component.
Suggested answer: B, C

Explanation:

To make custom actions visible in the Field Service mobile app, they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.

asked 23/09/2024
mohamed elfateh
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