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Which three objects are associated to the Work Type? Choose 3 answers
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?
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A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock. Where should the technician record this information?
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
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Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback. What are two ways the Consultant can meet this requirement? Choose ? answers
universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?

Question 110 - Certified Field Service Consultant discussion

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Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.

What are two ways the Consultant can meet this requirement?

Choose ? answers

A.
Configure and add excluded and required resource Work Rules to scheduling policies.
Answers
A.
Configure and add excluded and required resource Work Rules to scheduling policies.
B.
Configure resource preferences on the Account or Work Order.
Answers
B.
Configure resource preferences on the Account or Work Order.
C.
Configure and add excluded and required resource business objectives to scheduling policies.
Answers
C.
Configure and add excluded and required resource business objectives to scheduling policies.
D.
Configure customer preferences on the Service Resource record.
Answers
D.
Configure customer preferences on the Service Resource record.
Suggested answer: A, B

Explanation:

These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

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asked 23/09/2024
Jarlesi Bolivar
36 questions
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