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Question 159 - Certified Field Service Consultant discussion

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AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

A.
Instruct the dispatcher to only dispatch one work order to each technician at a time.
Answers
A.
Instruct the dispatcher to only dispatch one work order to each technician at a time.
B.
Set Send Appointment Notifications on Dispatch in the mobile settings to one.
Answers
B.
Set Send Appointment Notifications on Dispatch in the mobile settings to one.
C.
Enable drip feed to dispatch one service appointment per technician at a time.
Answers
C.
Enable drip feed to dispatch one service appointment per technician at a time.
D.
Set up auto dispatch to dispatch one work order for each technician at a time
Answers
D.
Set up auto dispatch to dispatch one work order for each technician at a time
Suggested answer: C

Explanation:

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.

asked 23/09/2024
Rashid Hashim
45 questions
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