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Question 87 - Certified User Experience Designer discussion

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Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.

Which process should be used?

A.
Service-Blueprinting Workshop
Answers
A.
Service-Blueprinting Workshop
B.
Management Committee Meeting
Answers
B.
Management Committee Meeting
C.
Pitch Session
Answers
C.
Pitch Session
D.
Service Usability Testing
Answers
D.
Service Usability Testing
Suggested answer: A

Explanation:

A service-blueprinting workshop is a process that involves mapping out the flow of a service, identifying the touchpoints, actors, processes, and systems that are involved, and highlighting the pain points and opportunities for improvement. A service-blueprinting workshop is a collaborative and creative way to redesign services with stakeholders, as it allows them to see the big picture, empathize with the users, and co-create solutions. A service-blueprinting workshop is suitable for Cloud Kicks (CK) after they have finished conducting research and synthesizing the findings, as it will help them address the issues uncovered in the study and design better service experiences for their customers.Reference:Service Design Service Blueprints,How to create a service blueprinting facilitation guide,Workshop exercise: Service Blueprint

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asked 23/09/2024
Sam Bentley
36 questions
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