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Question 122 - Certified User Experience Designer discussion

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The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.

In which two ways should their experience be improved? Choose 2 answers

A.
Request users to create and share their list views.
Answers
A.
Request users to create and share their list views.
B.
Share list views to Public Groups and only add relevant users.
Answers
B.
Share list views to Public Groups and only add relevant users.
C.
Remove irrelevant public list views.
Answers
C.
Remove irrelevant public list views.
D.
Recommend using related lists instead of list views.
Answers
D.
Recommend using related lists instead of list views.
Suggested answer: B, C

Explanation:

To improve the experience of the service team at Cloud Kicks, their UX Designer should do the following12:

B) Share list views to Public Groups and only add relevant users. This will help to organize and manage the list views based on the roles and responsibilities of the service team members, and to avoid cluttering their list view menu with unnecessary or irrelevant list views.Public Groups are collections of users, roles, or other groups that can be used to share list views, reports, dashboards, and other records3.

C) Remove irrelevant public list views. This will help to reduce the number of list views available, and to make it easier for the service team members to find the relevant ones. Irrelevant public list views are those that are outdated, duplicated, unused, or not applicable to the service team's needs or goals.

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asked 23/09/2024
Unai M
39 questions
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