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Question 148 - Certified User Experience Designer discussion

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A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.

Which Salesforce persona does this user align with?

A.
Site Admin
Answers
A.
Site Admin
B.
Community Manager
Answers
B.
Community Manager
C.
Support Manager
Answers
C.
Support Manager
Suggested answer: B

Explanation:

A Community Manager is a Salesforce persona who is responsible for creating, managing, and moderating online communities that connect customers, partners, and employees. They spend most of their time engaging with community members, enforcing community standards, and providing member support. A Community Manager aligns with the user who performs similar tasks in moderating forums.Reference: : Salesforce Personas : Community Manager Roles and Responsibilities

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asked 23/09/2024
Edmond Chui
35 questions
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