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Question 156 - Certified User Experience Designer discussion

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A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.

Which approach combination encourages more creative problem-solving?

A.
Divergent and convergent
Answers
A.
Divergent and convergent
B.
Agile and efficient
Answers
B.
Agile and efficient
C.
Simple and innovative
Answers
C.
Simple and innovative
Suggested answer: A

Explanation:

A design thinking approach is a human-centered method for solving complex problems and creating innovative solutions. It involves understanding the needs and desires of the users, generating and testing multiple ideas, and iterating on the feedback and results. A design thinking approach can be divided into two types of thinking: divergent and convergent. Divergent thinking is the process of generating many possible solutions to a problem without judging or filtering them. It encourages creativity, exploration, and experimentation. Convergent thinking is the process of evaluating, selecting, and refining the best solution to a problem. It involves analysis, logic, and criteria. Divergent and convergent thinking are complementary and cyclical. They help the designer to expand the solution space and then narrow it down to the most feasible and desirable option. By using both types of thinking, the designer can encourage more creative problem-solving and avoid premature convergence or fixation on a single idea. Therefore, the best approach combination for the UX Designer at Cloud Kicks is divergent and convergent thinking.Reference:Trailhead: Design Thinking,Trailhead: Salesforce User Experience Designer Certification Prep,Divergent and Convergent Design Thinking

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asked 23/09/2024
Manohar M
41 questions
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