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Question 2 - CIS-HAM discussion

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Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

A.
procurement_user
Answers
A.
procurement_user
B.
inventory_admin
Answers
B.
inventory_admin
C.
itil
Answers
C.
itil
D.
discovery_admin
Answers
D.
discovery_admin
E.
asset
Answers
E.
asset
Suggested answer: C

Explanation:

The itil role enables the user to perform actions related to incident, problem, change, and configuration management. This role is part of the ITIL framework, which is a set of best practices for delivering IT services.According to the ServiceNow documentation1, the itil role can do the following:

Create and update incidents, problems, and change requests

View configuration items (CIs) and their relationships

Add comments and work notes to tasks

Approve or reject change requests

Close resolved incidents and problems

Reopen closed incidents and problems

The other roles listed in the question have different functions and permissions.For example, the procurement_user role can request and track hardware purchases2, the inventory_admin role can manage stockrooms and transfer orders3, the discovery_admin role can configure and run Discovery to populate the CMDB4, and the asset role can view and edit asset records5.

asked 23/09/2024
Rehan Malik
51 questions
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