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Question 1

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What are the three tiers of Lifecycle Management? (Choose three.)

Question 2

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Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

Question 3

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Which plugins for asset management functionality are inactive by default? (Choose three.)

Question 4

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What is the third tier of the capability blueprint?

Question 5

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Which is NOT a component of a hardware asset's lifecycle?

Question 6

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The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Question 7

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Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Question 8

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What is the difference between ITAM personas and ITAM Roles? (Choose four.)

Question 9

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Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

Question 10

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What information would you track for a configuration item (CI) versus an asset? (Choose two.)

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Related questions

A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

For advanced risk assessment, risk response can be handled in the following ways: (Choose two.)

A blind inventory audit is typically initiated via which interface?

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Delegated Developers are granted access only to what in which they are working?

Normalization status is the level of normalization match based on what characteristics? (Choose three.)

Assets can be moved between stockrooms by using:

When running an asset audit, you receive the result of 10 'Scanned and expected' assets. What does this mean?

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

Question 149 - CIS-HAM discussion

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A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

A.

Track its incurred costs

B.

Manage its retirement

C.

Track its relationship information

D.

Manage its license contracts

E.

Know who is using it

Suggested answer: C

Explanation:

According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service.A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1.A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs.Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.

The other options are not correct because:

Track its incurred costs: This is a function of an IT asset, not a CI.An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.

Manage its retirement: This is also a function of an IT asset, not a CI.An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.

Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component.Contract management helps to manage the vendor relationships and compliance obligations of the component2.

Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both.Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.

ServiceNow Hardware Asset Management: Asset and CI management

ServiceNow Hardware Asset Management: Configuration Management

ServiceNow Hardware Asset Management: Configuration item (CI)

ServiceNow Hardware Asset Management: Asset and CI fields

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asked 23/09/2024

Gregory Pollack

32 questions

User

Your answer: A B C D E

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