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A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
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Question 6 - CIS-HAM discussion

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The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

A.
Mobile Asset Receiving
Answers
A.
Mobile Asset Receiving
B.
Mobile My Assets
Answers
B.
Mobile My Assets
C.
Hardware Model Normalization
Answers
C.
Hardware Model Normalization
D.
Hardware Asset Dashboard
Answers
D.
Hardware Asset Dashboard
E.
Stockrooms
Answers
E.
Stockrooms
F.
Asset & Model Records
Answers
F.
Asset & Model Records
G.
Asset Inventory Audit
Answers
G.
Asset Inventory Audit
Suggested answer: A, C, D

Explanation:

According to theHardware Asset Managementpage, the HAM application includes the following features: Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard.

Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.

Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors.

Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB.

Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance.Reference:

Hardware Asset Management

What is Hardware Asset Management?

[Hardware Asset Management - ServiceNow Docs]

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asked 23/09/2024
Sebrena Adkins
42 questions
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