Question 159 - CIS-HAM discussion

According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1.They can include information such as fields, variables, images, and signatures1.

According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2.For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.

The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2.It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.

The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment.It does not indicate who should sign the document, as the signature can be added as a variable in the template1.It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2.It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.

1: ServiceNow Product Documentation: Document Templates

2: ServiceNow Product Documentation: Generate Documents from Templates