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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers
Where are the timeframe conditions for sending an SLA breach warning notification defined?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
When a Service Desk again shares a 'How to' item with a customer what type of record is being shared?
In release management what controls the movement of the state from Scoping to Awaiting Approval?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
Which of the following cannot be defined or set through a Catalog UI Policy?

Question 21 - CIS-ITSM discussion

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What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

A.
% Successful Changes
Answers
A.
% Successful Changes
B.
Count of Completed Changes per Month, by Change Type
Answers
B.
Count of Completed Changes per Month, by Change Type
C.
% Unauthorized Changes
Answers
C.
% Unauthorized Changes
D.
Count of Completed Changes per Month, by Category
Answers
D.
Count of Completed Changes per Month, by Category
Suggested answer: A, C
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asked 23/09/2024
Jason Smith
36 questions
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