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Question 85 - CIS-ITSM discussion

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Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:

The Network Support group record has the Group types: Incident and Change

The Network CAB group record has the Group type: Change

What could you do on the incident form, for the Assignment Group field, to resolve this issue?

A.
Add a UI action to hide the Network CAB group from the list
Answers
A.
Add a UI action to hide the Network CAB group from the list
B.
Add a UI action to provide an error message if the Network CAB group is selected
Answers
B.
Add a UI action to provide an error message if the Network CAB group is selected
C.
Add Dictionary Override to specify the Incident group Reference Qualifier
Answers
C.
Add Dictionary Override to specify the Incident group Reference Qualifier
D.
Modify the choice list to include only the appropriate group types
Answers
D.
Modify the choice list to include only the appropriate group types
Suggested answer: C
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asked 23/09/2024
richard van der sligte
35 questions
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