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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers
Where are the timeframe conditions for sending an SLA breach warning notification defined?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
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In release management what controls the movement of the state from Scoping to Awaiting Approval?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

Question 92 - CIS-ITSM discussion

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Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A.
On the Cart Layout, Columns tab, unselect Quantity column
Answers
A.
On the Cart Layout, Columns tab, unselect Quantity column
B.
On the Catalog Item, Columns tab, unselect Quantity column
Answers
B.
On the Catalog Item, Columns tab, unselect Quantity column
C.
On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
Answers
C.
On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
D.
On the Catalog, Advanced View, unselect Use cart layout, select No quantity
Answers
D.
On the Catalog, Advanced View, unselect Use cart layout, select No quantity
E.
On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
Answers
E.
On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
Suggested answer: C
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asked 23/09/2024
muhammad ikram
32 questions
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