ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

Question

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Pushparaj A · Accepted Answer

Common Services Data Model (CSDM)

Pushparaj A · Answer

Information Technology Service Management (ITSM)

Pushparaj A · Answer

Configuration Management Database (CMDB)

Pushparaj A · Answer

Information Technology Infrastructure Library (ITIL)

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Suggested answer: A

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