An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Question

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

ang kokwei · Accepted Answer

The manager does not have the itil role.

ang kokwei · Answer

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

ang kokwei · Answer

The manager is not a member of the Service Desk group.

ang kokwei · Answer

The manager is not a member of the Network and Hardware groups.

ang kokwei · Answer

The Assignment Group manager field is empty.

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