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Question 161 - CSA discussion

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What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

A.
Task Escalation Clock
Answers
A.
Task Escalation Clock
B.
Service Level Agreements
Answers
B.
Service Level Agreements
C.
Inactivity Monitor
Answers
C.
Inactivity Monitor
D.
Response Time Clock
Answers
D.
Response Time Clock
E.
Business Time Remaining
Answers
E.
Business Time Remaining
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/tasktable/reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20can%20track,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors%20ensure%20that%20tasks,a%20predefined%20period%20of%20time

asked 23/09/2024
Charles Smith
28 questions
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