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ServiceNow CSA Practice Test - Questions Answers, Page 16

List of questions

Question 151

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The ServiceNow platform includes which types of interfaces? (Choose three.)

Now Mobile Apps
Now Mobile Apps
Agent Control Center
Agent Control Center
Back Office Dashboard
Back Office Dashboard
Service Portals
Service Portals
Now Platform® User Interfaces
Now Platform® User Interfaces
Field Service Taskboard
Field Service Taskboard
Suggested answer: A, D, E
asked 23/09/2024
frederic dohen
36 questions

Question 152

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Which of the following are not included in an Update Set, by default? (Choose four.)

Homepages
Homepages
Data
Data
Published Workflows
Published Workflows
Business Rules
Business Rules
Schedules
Schedules
Database changes
Database changes
Related Lists
Related Lists
Report Definitions
Report Definitions
Scheduled Jobs
Scheduled Jobs
Client Scripts
Client Scripts
Views
Views
Suggested answer: A, B, E, F

Explanation:

Reference: https://docs.servicenow.com/bundle/paris-servicenowplatform/page/administer/workflowadministration/concept/c_WorkflowMovementWithUpdateSets.html

asked 23/09/2024
Pablo Galilea
26 questions

Question 153

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You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Select Fields and Columns module
Select Fields and Columns module
Right click on form header, select Configure > Form Layout
Right click on form header, select Configure > Form Layout
Click on context menu, select Configure > Form Designer
Click on context menu, select Configure > Form Designer
Select Field Class Manager module
Select Field Class Manager module
Suggested answer: B, C

Explanation:


asked 23/09/2024
Mina Shaker
45 questions

Question 154

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Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

Common Service Data Model (CSDM)
Common Service Data Model (CSDM)
Service Mapping Utility (SMU)
Service Mapping Utility (SMU)
Service Schema Map (SSM)
Service Schema Map (SSM)
CMDB Class Manager (CMDBCM)
CMDB Class Manager (CMDBCM)
CI Class Manager (CICM)
CI Class Manager (CICM)
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdmimplementation/concept/csdm-basics.html

asked 23/09/2024
Selim OZIS
32 questions

Question 155

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What do you activate when you want to add applications or functionality within your development instance?

App Package
App Package
Updated Pack
Updated Pack
Patch
Patch
Plugin
Plugin
App Updated Set
App Updated Set
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/plugins/concept/c_ServiceNowPlugins.html

asked 23/09/2024
Kevin Margan
45 questions

Question 156

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What field contains a record’s 32-character, unique identifier?

sn_rec_id
sn_rec_id
rec_id
rec_id
u_id
u_id
sys_id
sys_id
sn_gu_id
sn_gu_id
sn_sys_id
sn_sys_id
id
id
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/table-administration/concept/c_UniqueRecordIdentifier.html

asked 23/09/2024
Francisco Julian Mota Fraile
41 questions

Question 157

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Your company is giving all first line workers a special T-shirt as a recognition for their hard work.

Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
Create Catalog Item and use the Not Available list to specify the Manager Group
Create Catalog Item and use the Not Available list to specify the Manager Group
Create Catalog Item and use the Available For list to specify ITIL [itil] role
Create Catalog Item and use the Available For list to specify ITIL [itil] role
Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-servicemanagement/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html

asked 23/09/2024
Thanh Tran
34 questions

Question 158

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What is used frequently to move customizations from one instance to another?

Update Sets
Update Sets
Code Sets
Code Sets
Update Packs
Update Packs
Configuration Logs
Configuration Logs
Remote Sets
Remote Sets
Local Sets
Local Sets
Code Packs
Code Packs
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-it-operationsmanagement/page/product/service-mapping/task/export-patterns.html

asked 23/09/2024
Lebogang Aphane
44 questions

Question 159

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What icon do you use to change the label on a Favorite?

Clock
Clock
Hamburger
Hamburger
Pencil
Pencil
Three dots
Three dots
Triangle.
Triangle.
Star
Star
Suggested answer: C

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781451

asked 23/09/2024
KRISHNA SUMAN
29 questions

Question 160

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What needs to be specified, when creating a Business Rule? (Choose four.)

UI action
UI action
Table
Table
Fields to update
Fields to update
Who can run
Who can run
Script to run
Script to run
Application scope
Application scope
Update set
Update set
Timing
Timing
Condition to evaluate
Condition to evaluate
Suggested answer: A, B, E, F

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/list-administration/task/t_EditingAUIAction.html

asked 23/09/2024
martijn Spelt
41 questions
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