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ServiceNow CSA Practice Test - Questions Answers, Page 27

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On a form header, what icon would you click to access Template features?

A.
Paper clip
A.
Paper clip
Answers
B.
More options (...)
B.
More options (...)
Answers
C.
Stamp
C.
Stamp
Answers
D.
Context Menu
D.
Context Menu
Answers
Suggested answer: B

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?

A.
Format
A.
Format
Answers
B.
Layout
B.
Layout
Answers
C.
Style
C.
Style
Answers
D.
Configure
D.
Configure
Answers
Suggested answer: C

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

A.
Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter
A.
Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter
Answers
B.
On the Special Handling field, check the box
B.
On the Special Handling field, check the box
Answers
C.
On the Tag field, select Special Handling from the choice list
C.
On the Tag field, select Special Handling from the choice list
Answers
D.
Click on the Context menu, select Add Tag, type Special Handling, press enter
D.
Click on the Context menu, select Add Tag, type Special Handling, press enter
Answers
Suggested answer: A

Which best describes a field in a SeniceNow table?

A.
A field is a table cell that stores data
A.
A field is a table cell that stores data
Answers
B.
A field is a table row
B.
A field is a table row
Answers
C.
A field is an item that appears in a menu list
C.
A field is an item that appears in a menu list
Answers
D.
A field is a record in a table
D.
A field is a record in a table
Answers
Suggested answer: C

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

A.
There is a business rule, excluding Bob.Smith from any approvals.
A.
There is a business rule, excluding Bob.Smith from any approvals.
Answers
B.
Bob Smith does not have a delegate set up on his account,
B.
Bob Smith does not have a delegate set up on his account,
Answers
C.
The Bob Smith user account, does not have a manager specified.
C.
The Bob Smith user account, does not have a manager specified.
Answers
D.
The manager does not have a delegate assigned,
D.
The manager does not have a delegate assigned,
Answers
E.
Bob Smith is a VIP.
E.
Bob Smith is a VIP.
Answers
Suggested answer: A

What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

A.
Analytics Reports
A.
Analytics Reports
Answers
B.
Performance Analytics
B.
Performance Analytics
Answers
C.
Scheduled Reports
C.
Scheduled Reports
Answers
D.
Reporting
D.
Reporting
Answers
Suggested answer: B

When building an extended table from a base table, which fields do you need to create? Choose 2 answers

A.
The mandatory fields for the base table.
A.
The mandatory fields for the base table.
Answers
B.
The reference fields for the base table.
B.
The reference fields for the base table.
Answers
C.
The fields that are not in the base table.
C.
The fields that are not in the base table.
Answers
D.
The fields that are specific to the extended table.
D.
The fields that are specific to the extended table.
Answers
Suggested answer: C, D

On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

A.
Drilkdown
A.
Drilkdown
Answers
B.
Lookup
B.
Lookup
Answers
C.
Quickview
C.
Quickview
Answers
D.
Preview
D.
Preview
Answers
E.
Snapshot
E.
Snapshot
Answers
F.
Reference:
F.
Reference:
Answers
Suggested answer: F

How would you navigate to the Schema map for a table?

A.
System Dictionary > Show Schema Map; Select Table
A.
System Dictionary > Show Schema Map; Select Table
Answers
B.
System Definition > Tables; Select Table; Go to Related links and click Show Schema Map
B.
System Definition > Tables; Select Table; Go to Related links and click Show Schema Map
Answers
C.
System Definition > Show Schema Map; Select Table
C.
System Definition > Show Schema Map; Select Table
Answers
D.
System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map
D.
System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map
Answers
Suggested answer: B

‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

A.
On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category
A.
On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category
Answers
B.
Add User Criteria for HR Manager Group on the Category’s Can Read list
B.
Add User Criteria for HR Manager Group on the Category’s Can Read list
Answers
C.
On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.
C.
On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.
Answers
D.
Add User Criteria for HR Manager Group on the Can Read list of the article
D.
Add User Criteria for HR Manager Group on the Can Read list of the article
Answers
Suggested answer: B
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