What are the four knowledge workflows available in the ServiceNow base instance?

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

Instant Publish: Immediately publishes a draft article without requiring an approval

Instant Retire: Immediately retires a published article without requiring an approval

Retire Knowledge: Moves a knowledge article to the retired state.

What are the two pathways to view feedback left on a published article?

Knowledge > articles > My Flagged

Knowledge > articles > published

Knowledge > articles > My Flagged

Knowledge base > my knowledge > flagged articles

Knowledge > My articles > Flagged

Knowledge > articles > published

What is the purpose of flagging an article in a knowledge base?

Allow a user to submit feedback about an article

To mark an article to read later.

Allow a user to submit feedback about an article

What is the difference between UI Policy and UI Action?

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

Which one of the following statements describes a characteristic of role assignment?

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

Users can click on the Personalize Role feature to try different roles

A role is granted to a user by the System Administrator

Each user has a role in the ServiceNow platform

What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

You should assign roles to groups

You should never assign roles to groups.

You should assign roles to users.

You should assign roles to groups

What is a role in ServiceNow?

A role is one record m the Role [sys_user_role] table

A role is one record in the Role Iuser_sys_role] table

A role is a persona used In Live Feed Chat

A role Is a set of modules for a particular application

Which one of the following statements is true?

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

The Task table is the only table that can be a destination for imported data in the Transform Map module

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

Any ServiceNow table can be a destination for imported data in the Transform Map module

What is the purpose of a Data Policy?

Data Policies enforce data consistency

Data Policies standardize data in Update Sets

Data Policies enforce data consistency

Data Policies apply to lists to standard data

A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Go to the Number Maintenance application and change the prefix to "IN" for incident

Create a Business Rule that modifies the prefix before the Insert operation

The prefix of an incident cannot be changed because it is a built-in feature

Submit a Change Request to ServiceNow Technical Support

How do you make a list filter available to everyone?

Assign a name, set visibility, and save

Make active, set visibility, and save

Assign a name, set visibility, and save

Assign a group, set visibility, and save

Make active, assign a name, and save

What is the purpose of the Event Registry?

The Event Registry lists all Events that have successfully completed within a 24-hour period

The Event Registry is a list of all Events that originate through an integration

The Event Registry is a module that provides Event definitions

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

What Is the purpose of the Fitter navigator In the Application Navigator?

Collapse and expand applications

Filter applications in order of use

Quickly navigate to applications and modules

Collapse and expand applications

List applications In order of Top Requests

What is the difference between a Ul Policy and Data Policy?

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Data Policies run only after Ul Policies run successfully

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

What is an Event in ServiceNow?

An Event is an indication to the ServiceNow processes that something has occurred

An Event is a trigger that has a direct response in the platform

An Event is an indication to the ServiceNow processes that something has occurred

An Event is an indicator that a Priority 1 (P1) Incident has been logged

An Event is a recognized, scheduled occurrence of a process

Which one of the following is an accurate list of changes that are captured in an Update Set?

Changes made to tables, forms, schedules, and client scripts

Changes made to tables, forms, views, and fields

Changes made to: tables, forms. Business Rules, and data records

Changes made to: tables. forms groups, and configuration items (Cls)

When does the Submit button appear on a form?

When changing the reference field in an existing record

When updating an existing record

New records, new groups, and modified configuration Items (Cls): what do they have in common?

They are included in an Update Set

They are not captured in an Update Set

They do not have anything in common

ServiceNow CSA Practice Test 3 - Free Online Exam Questions 81-120

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

True

False

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