What is a quick way to create a report from a list view?

Click Funnel, define filter conditions, click Create Report

Click on filter breadcrumb, drag and drop on the Report > Create New module

Click Funnel, define filter conditions, click Create Report

Click Context Menu, select Create Report

Apply filter, right click on column header, select Bar Chart

Apply filter, right click on column header, select Create Report

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Have them correct the time zone on their computer.

Have them use the gear icon to set the employee’s time zone.

Recommend they use Chrome, instead of Explorer.

Use the system properties to correct the instance’s time zone.

Have them correct the time zone on their computer.

What are three security modules often used by the System Administrator? (Choose three.)

System Security > Access Control (ACL)

System Security > High Security Settings

System Security > Access Control (ACL)

Password Management > Security Questions

System Security > High Security Settings

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Make sure the requester's user record has a manager specified.

Create and select your Testing Update Set, before starting the test cases.

Use your Admin account, so you can approve the items quickly.

Make sure the latest flows are activated.

Use the instance Incognito setting to quickly toggle between requester and approver.

Impersonate the requester to ensure the form works.

Make sure the requester's user record has a manager specified.

Create and select your Testing Update Set, before starting the test cases.

Use your Admin account, so you can approve the items quickly.

What is specified in an Access Control rule?

Object and Operation being secured; Permissions required to access the object

Groups, Conditional Expressions and Workflows

Table Schema, CRUD, and User Authentication

Object and Operation being secured; Permissions required to access the object

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Add the Department Manager group to the catalog item’s user criteria

Specify the Dept_Mgr role on the catalog content block

Add the Department Manager group to the catalog item’s user criteria

Add the Department Manager group to the catalog item’s ACL

Only publish the item in the HR service catalog

Use a Dept_Mgr ACL on the HR service catalog

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:Incidents where the state is ClosedIncidents where Assignment Group is NetworkAfter clicking the Funnel icon, what should the user do?

Define the first condition; click AND button; define second condition; click Run

Define the first condition; click AND button; define second condition; press enter

Define the first condition; click OR button; define second condition; press enter

Define the first condition; click > icon on breadcrumb, define second condition; click Run

Define the first condition; click > icon on breadcrumb, define second condition; press enter

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.For Facilities, the item will be used for anyone in the company who needs room set up services.However, both departments have their own service catalogs. What do you do, to support these requirements?

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Use System Administration > Normal Security module

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Process Automation > Flow Designer

Process Automation > Flow Administration

Process Automation > Workflow Editor

Process Automation > Process Flow

Process Automation > Active Flows

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Initiate a Connect Chat session

Look up their password, so you can login with their account

Initiate a Connect Chat session

What is a key difference between Reporting and Performance Analytics?

Performance Analytics can show trends; Reports cannot.

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

Performance Analytics can show trends; Reports cannot.

Reports can be run on a scheduled basis; Performance Analytics cannot.

Performance Analytics data can be published to Dashboards; Reports cannot.

Performance Analytics shows KPIs; Reporting does not.

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

System Notification > Email > Notifications

Administration > Notification Overview

System Properties > Email > Settings

User Preferences > Email > Notifications

Click Gear > Notifications > New

When designing a flow, how do you reference data from a record, in that flow?

Drag the data pill onto the flow definition

Drag the table icon onto the flow definition

Use the condition builder to specify the desired values

Specify the source table on the data pill related list

Drag the data pill onto the flow definition

Add the table reference using the slush bucket

From a form, what would you click to add additional fields to the form? (Choose two.)

Context Menu > Configure > Form Layout

Right click on header > Add > Field

Context Menu > Configure > Form Layout

Context Menu > Configure > Form Design

Right click on header > Add > Field

Right click on header > Configure > UX Dashboard

On a Form header, what is the three bar icon called?

Additional Actions or Context Menu

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Prior to, Synchronous, on Update

Before, Synchronous, Scheduled Job, View

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

Local Sources (i.e. XML, CSV, Excel)

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Turn your computer off and on again

ServiceNow CSA Practice Test 5 - Free Online Exam Prep & Questions

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

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