What is a Record Producer?

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

A Record Producer is a type of Catalog Item that is used for Requests, not Services

A Record Producer creates user records

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

They direct the user to a record producer

They direct the user to a catalog property

They direct the user to a catalog UI policy

They direct the user to a catalog client script

What is the Import Set Table?

A staging area for imported records

A table where data will be placed, post-transformation

A table that determines relationships

A staging area for imported records

A repository for Update Set information

What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used multiple times on the same import set

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

Which three Variable Types can be added to a Service Catalog Item?

Multiple Choice, Select Box, and Checkbox

True/False, Multiple Choice, and Ordered

True/False, Checkbox, and Number List

Number List, Single Line Text, and Reference

Multiple Choice, Select Box, and Checkbox

How are Workflows moved between instances?

Workflows are moved using Update Sets

Workflows are moved using Transform Maps

Workflows are moved using Application Sets

Workflows cannot be moved between instances

The baseline Service Catalog homepage contains links to which of the following components?

Record Producers, Order Guides, and Catalog Items

Order Guides, Item Variables, and Workflows

Order Guides, Catalog Items, and Workflows

Record Producers, Order Guides, and Item Variables

Which of the following statements is true when a new table is created by extending another table?

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

The new table archives the parent table and assumed its roles in the database

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

What is the purpose of a Related List?

To create a one-to-many relationship

Which one of the following statements describes the purpose of a Service Catalog workflow?

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

There are _____ common types of Interfaces (Numeric Value)6: There are six common types of interfaces

Form: Data is entered into ServiceNow through forms

Homepage: Consists of navigational elements, functional controls, and platform information.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

Form: Data is entered into ServiceNow through forms

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

Maps: Display ServiceNow data graphically on a Google map

Timelines: Used to track tasks or projects

What are the 6 methods available for user authentication?

Local Database: The user name and password in their user record in the instance database.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

Digest Token: An encrypted digest of the user name and password in the user record.

Local Database: The user name and password in their user record in the instance database.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

Digest Token: An encrypted digest of the user name and password in the user record.

What are the 5 provided Roles by ServiceNow?

System Administrator: The admin role provides access to all platform features, applications, functions and data.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.