Which actions would you take to edit the title on an application menu? (Choose 2 answers)

Select the Application name on the Navigator, then select the pencil icon

Select System Definitions > Application Menus, then select the application

Select Configuration > Applications, then select the application

Select the form for the Application, then right-click Configure > Form Designer

Select the Application name on the Navigator, then select the pencil icon

Select System Definitions > Application Menus, then select the application

Select System Definition > Dictionary > Application

A manager is complaining that they can't get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?

Export the tables to a spreadsheet

When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)

An icon appears to the left of fields that have been updated by other users

User presence icon shows initials of users actively viewing the record

A chat bubble automatically launches, so you can collaborate

An icon appears to the left of fields that have been updated by other users

A notification appears asking the new user to collaborate

The Work notes list contains names of the other users

User presence icon shows initials of users actively viewing the record

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

Select the record using the check box, then select the Person icon

Select the Task number, and select the Assign to me UI action on the form

Select the record using the check box, then select the Person icon

Select the Task number, and select the Assign to me UI action on the form

Right-click on the Task number and select the Assign to me option in the menu

Double-click on the Assigned to value, type the name of the user, and select the green check

Select the record using the check box, then select the Assign To Me UI action on the List Header

What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

On the list Context Menu, select Group By > Category

Select the Group icon, then select Category

On the list Context Menu, select Group By > Category

On the Category column title, select the Context menu > Group By Category

On the Application Navigator, type group.category and press Enter

Select the Group icon, then select Category

On the Filter Menu, select Group By > Category

Which actions can you take to open the Context Menu on a list, form, or column? (Choose 2 answers)

Right-click on the list, form, or column heading

Double click on the list, form, or column heading

Right-click on the list, form, or column heading

Select the Context Menu related link

Which element allows administrators to add information to a form outside of existing fields on the record?

By modifying the layout to two columns

By dragging fields from the form elements panel

What is the primary purpose of Form Builder in the Now Platform?

To edit forms used for populating records

To generate analytical reports from data tables

To edit forms used for populating records

To create new tables within the platform

To configure system settings and permissions

How can an administrator modify the layout of a form using Table Builder?

By changing the database schema

By altering the page header theme

Your customer wants to update a notification so it is sent to the Caller's Manager. Which action supports this requirement?

On the 'Send to' tab on the Notification record, add the Caller field, then dot walk to the Caller's Manager field to add it.

On the 'Who will receive' tab on the Notification record, add the Caller field, then dot walk to the Caller's Manager field to add it.

On the Notification record, create a flow and include a notification in the flow for 'All receivers'.

On the 'Send to' tab on the Notification record, set 'Who will receive' to Subscribable.

On the 'Send to' tab on the Notification record, add the Caller field, then dot walk to the Caller's Manager field to add it.

Which action enables a user to view and specify date and time formats in their instance?

Select the User menu > Preferences > Language & Region > Set date and time format and time zone

Create a UI Script to set the default timezone

Ask the user to adjust the time zone on their personal computer

Select the User menu > Preferences > Language & Region > Set date and time format and time zone

Select the User menu > Preferences > Time Settings > Toggle display time zone

Use the system properties to correct the instance's time zone

Which ServiceNow resource can be used as a blueprint to map your IT services to ServiceNow?

Common Services Data Model (CSDM)

Configuration Management Database (CMDB)

Where do you navigate to add a list of Incidents created by a user to the bottom of their user record?

Context Menu > Configure > Related Lists

Right-click on Form > Configure > Related Cases

Right-click on the Form > Configure > Add Lists

Context Menu > Configure > Related Records

ServiceNow CSA Practice Test 11 - Free Online Exam Prep & Questions

Spam

Selling illegal goods, money scams etc.

Hate Speech

Serious attack on a group.

Harassment and bullying

Harassing an individual (including doxing)

Harmful activities

Threatening or glorifying violence or serious harm, including self-harm

Adult content (Consensual)

Nudity/Sexual content

Sexual exploitation and abuse (child safety)

Sexually explicit or suggestive imagery or writing involving minors

Sexual exploitation and abuse (adults and animals)

Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans

Plagiarism

Reusing content without attribution (link and blockquotes)

Poorly written

Not in English or has very bad formatting, grammar, and spelling

Inappropriate credential

Author's credential is offensive, spam, or impersonation

Other

Ex. Illegal content, incomplete question...

ServiceNow CSA Practice Test 11

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