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CSA: ServiceNow Certified System Administrator

ServiceNow Certified System Administrator
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ServiceNow

ServiceNow Certified System Administrator Exam Questions: 412
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This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

Related questions

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

A.
There is a business rule, excluding Bob.Smith from any approvals.
A.
There is a business rule, excluding Bob.Smith from any approvals.
Answers
B.
Bob Smith does not have a delegate set up on his account,
B.
Bob Smith does not have a delegate set up on his account,
Answers
C.
The Bob Smith user account, does not have a manager specified.
C.
The Bob Smith user account, does not have a manager specified.
Answers
D.
The manager does not have a delegate assigned,
D.
The manager does not have a delegate assigned,
Answers
E.
Bob Smith is a VIP.
E.
Bob Smith is a VIP.
Answers
Suggested answer: A
asked 23/09/2024
Euwing Mendoza
44 questions

Here is an example of the criteria set for a knowledge base:

* Companies: ACME North America

* Department: HR/CSA.html

* Groups: ACME Manager

* Match All: Yes

In this example, what users would have access to this knowledge base?

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What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?

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Which role(s) are required to impersonate a user?

Choose 2 answers

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What framework can be used to manage the tables and Cis associated with a use case?

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Which of the following statements describes how data is organized in a table?

A.
A column is a field in the database and a record is one user
A.
A column is a field in the database and a record is one user
Answers
B.
A column is one field and a record is one row
B.
A column is one field and a record is one row
Answers
C.
A column is one field and a record is one column
C.
A column is one field and a record is one column
Answers
D.
A column contains data from one user and a record is one set of fields
D.
A column contains data from one user and a record is one set of fields
Answers
Suggested answer: A
asked 23/09/2024
Shangar Sundaralingam
36 questions

What is a Record Producer?

A.
A Record Producer is a type of Catalog Item that is used for Requests, not Services
A.
A Record Producer is a type of Catalog Item that is used for Requests, not Services
Answers
B.
A Record Producer creates user records
B.
A Record Producer creates user records
Answers
C.
A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
C.
A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
Answers
D.
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
D.
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
Answers
Suggested answer: D
asked 23/09/2024
Marcel Bertz
31 questions

Which one of the following statements best describes the purpose of an Update Set?

A.
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
A.
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
Answers
B.
By default, an Update Set includes customizations, Business Rules, and homepages
B.
By default, an Update Set includes customizations, Business Rules, and homepages
Answers
C.
An Update Set is a group of customizations that is moved from Production to Development
C.
An Update Set is a group of customizations that is moved from Production to Development
Answers
D.
By default, the changes included in an Update Set are visible only in the instance to which they are applied
D.
By default, the changes included in an Update Set are visible only in the instance to which they are applied
Answers
Suggested answer: A
asked 23/09/2024
Federico Miliacca
33 questions

After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

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What Is the purpose of the Fitter navigator In the Application Navigator?

A.
Filter applications in order of use
A.
Filter applications in order of use
Answers
B.
Quickly navigate to applications and modules
B.
Quickly navigate to applications and modules
Answers
C.
Collapse and expand applications
C.
Collapse and expand applications
Answers
D.
List applications In order of Top Requests
D.
List applications In order of Top Requests
Answers
Suggested answer: C
asked 23/09/2024
Monique Canham
37 questions