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CSA: ServiceNow Certified System Administrator

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Exam Questions:
412
 Learners
  2.370
Last Updated
February - 2025
Language
English
11 Quizzes
PDF | VPLUS
This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

Related questions

Question 1

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While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

There is a business rule, excluding Bob.Smith from any approvals.
There is a business rule, excluding Bob.Smith from any approvals.
Bob Smith does not have a delegate set up on his account,
Bob Smith does not have a delegate set up on his account,
The Bob Smith user account, does not have a manager specified.
The Bob Smith user account, does not have a manager specified.
The manager does not have a delegate assigned,
The manager does not have a delegate assigned,
Bob Smith is a VIP.
Bob Smith is a VIP.
Suggested answer: A
asked 23/09/2024
Euwing Mendoza
44 questions

Question 2

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Here is an example of the criteria set for a knowledge base:

* Companies: ACME North America

* Department: HR/CSA.html

* Groups: ACME Manager

* Match All: Yes

In this example, what users would have access to this knowledge base?

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Question 3

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What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?

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Question 4

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Which role(s) are required to impersonate a user?

Choose 2 answers

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Question 5

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What framework can be used to manage the tables and Cis associated with a use case?

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Question 6

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Which of the following statements describes how data is organized in a table?

A column is a field in the database and a record is one user
A column is a field in the database and a record is one user
A column is one field and a record is one row
A column is one field and a record is one row
A column is one field and a record is one column
A column is one field and a record is one column
A column contains data from one user and a record is one set of fields
A column contains data from one user and a record is one set of fields
Suggested answer: A
asked 23/09/2024
Shangar Sundaralingam
36 questions

Question 7

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What is a Record Producer?

A Record Producer is a type of Catalog Item that is used for Requests, not Services
A Record Producer is a type of Catalog Item that is used for Requests, not Services
A Record Producer creates user records
A Record Producer creates user records
A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
Suggested answer: D
asked 23/09/2024
Marcel Bertz
31 questions

Question 8

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Which one of the following statements best describes the purpose of an Update Set?

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
By default, an Update Set includes customizations, Business Rules, and homepages
By default, an Update Set includes customizations, Business Rules, and homepages
An Update Set is a group of customizations that is moved from Production to Development
An Update Set is a group of customizations that is moved from Production to Development
By default, the changes included in an Update Set are visible only in the instance to which they are applied
By default, the changes included in an Update Set are visible only in the instance to which they are applied
Suggested answer: A
asked 23/09/2024
Federico Miliacca
33 questions

Question 9

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After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

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Question 10

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What Is the purpose of the Fitter navigator In the Application Navigator?

Filter applications in order of use
Filter applications in order of use
Quickly navigate to applications and modules
Quickly navigate to applications and modules
Collapse and expand applications
Collapse and expand applications
List applications In order of Top Requests
List applications In order of Top Requests
Suggested answer: C
asked 23/09/2024
Monique Canham
37 questions