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ServiceNow CSA Practice Test - Questions Answers, Page 25

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What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

A.
On list Context Menu, select Group By > Category
A.
On list Context Menu, select Group By > Category
Answers
B.
On the Filter Menu, select Group By > Category
B.
On the Filter Menu, select Group By > Category
Answers
C.
Click Group On icon, select Category
C.
Click Group On icon, select Category
Answers
D.
On Navigator Filter, type tablename.group.category and press enter
D.
On Navigator Filter, type tablename.group.category and press enter
Answers
E.
On the Category column title, click Context menu > Group By Category
E.
On the Category column title, click Context menu > Group By Category
Answers
Suggested answer: A, E

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/usinglists/concept/c_GroupedLists.html

What is the definition of a group?

A.
An escalation pod
A.
An escalation pod
Answers
B.
A department
B.
A department
Answers
C.
A collection of users
C.
A collection of users
Answers
D.
A collection of subject matter experts
D.
A collection of subject matter experts
Answers
E.
A team of users
E.
A team of users
Answers
Suggested answer: C

Explanation:


Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

A.
CSDM Schema
A.
CSDM Schema
Answers
B.
Business Service Map
B.
Business Service Map
Answers
C.
Dependency View
C.
Dependency View
Answers
D.
CI Class Map
D.
CI Class Map
Answers
Suggested answer: D

You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?

Choose 3 answers

A.
Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.
A.
Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.
Answers
B.
Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.
B.
Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.
Answers
C.
Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
C.
Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
Answers
D.
Create a Records producer, and on the form, add a check box variable for each accessary option.
D.
Create a Records producer, and on the form, add a check box variable for each accessary option.
Answers
E.
On shopping Cart configuration, select option to show the Add Accessories button.
E.
On shopping Cart configuration, select option to show the Add Accessories button.
Answers
Suggested answer: A, B, C

The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

A.
Employee Workflows
A.
Employee Workflows
Answers
B.
Infrastructure Workflows
B.
Infrastructure Workflows
Answers
C.
Federal Workflows
C.
Federal Workflows
Answers
D.
Manufacturing Workflows
D.
Manufacturing Workflows
Answers
E.
Customer Workflows
E.
Customer Workflows
Answers
F.
IT Workflows
F.
IT Workflows
Answers
Suggested answer: A, C, F

What Service Catalog feature do you use to organize items into logical groups?

A.
Variable sets
A.
Variable sets
Answers
B.
Catalog items
B.
Catalog items
Answers
C.
Sections
C.
Sections
Answers
D.
Categories
D.
Categories
Answers
Suggested answer: A

A customer requests the following data quality measures be added:

A.
Incident numbers should be read-only on all lists and forms, for all users.
A.
Incident numbers should be read-only on all lists and forms, for all users.
Answers
B.
Short Description field should be mandatory, on all records, across all applications, on insert.Which type of policy would you use to meet this requirement?
B.
Short Description field should be mandatory, on all records, across all applications, on insert.Which type of policy would you use to meet this requirement?
Answers
C.
Data policy
C.
Data policy
Answers
D.
Dictionary Design Policy
D.
Dictionary Design Policy
Answers
E.
Data Quality Policy
E.
Data Quality Policy
Answers
F.
Field Criteria Policy
F.
Field Criteria Policy
Answers
Suggested answer: A

When creating a new notification, what must you define?

Choose 3 answers

A.
What is the content of the notification
A.
What is the content of the notification
Answers
B.
The associated knowledge base
B.
The associated knowledge base
Answers
C.
Linder what conditions is the notification sent
C.
Linder what conditions is the notification sent
Answers
D.
Who receives the notification
D.
Who receives the notification
Answers
E.
Settings for handling inactive user accounts
E.
Settings for handling inactive user accounts
Answers
Suggested answer: A, C, D

Explanation:


Which type of ServiceNow script runs on the web browser?

A.
Server script
A.
Server script
Answers
B.
Local script
B.
Local script
Answers
C.
Database script
C.
Database script
Answers
D.
Client script
D.
Client script
Answers
Suggested answer: D

How would you distinguish between a Base Class table and a Parent Class table?

A.
Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.
A.
Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.
Answers
B.
Base Class table is not extended from another table. Parent class tables may be extended from another table.
B.
Base Class table is not extended from another table. Parent class tables may be extended from another table.
Answers
C.
Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.
C.
Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.
Answers
D.
Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,
D.
Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,
Answers
Suggested answer: B
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