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ServiceNow CSA Practice Test - Questions Answers, Page 24

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What are the main components of the Form Design interface? (Choose three.)

A.
Field Layout
A.
Field Layout
Answers
B.
Page Header
B.
Page Header
Answers
C.
Field Navigator
C.
Field Navigator
Answers
D.
Field Picker
D.
Field Picker
Answers
E.
Form Layout
E.
Form Layout
Answers
Suggested answer: B, C, E

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/form-administration/concept/c_FormDesign.html

What is used to determine user access to knowledge bases or a knowledge article?

A.
sn_kb_read, sn_article_read
A.
sn_kb_read, sn_article_read
Answers
B.
Privacy Settings
B.
Privacy Settings
Answers
C.
Read Access Flag
C.
Read Access Flag
Answers
D.
User Criteria
D.
User Criteria
Answers
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/product/knowledge-management/concept/user-access-knowledge.html

What are the three key tables in an enterprise CMDB? (Choose three.)

A.
cmdb
A.
cmdb
Answers
B.
sn_cmdb_bak
B.
sn_cmdb_bak
Answers
C.
cmdb_rel_ci
C.
cmdb_rel_ci
Answers
D.
sn_cmdb
D.
sn_cmdb
Answers
E.
cmdb_bak
E.
cmdb_bak
Answers
F.
cmdb_ci
F.
cmdb_ci
Answers
G.
sn_cmdb_ci
G.
sn_cmdb_ci
Answers
Suggested answer: A, C, F

Explanation:

Reference:

https://community.servicenow.com/community?id=community_question&sys_id=7ab22ad5dbf20498d82ffb2439961938

What is the best practice related to using the Default Update Set for moving customizations between instances?

A.
Merge Default update sets before moving between instances
A.
Merge Default update sets before moving between instances
Answers
B.
Submit Default update set to application repository
B.
Submit Default update set to application repository
Answers
C.
You should not use the Default Update sets for moving between instances
C.
You should not use the Default Update sets for moving between instances
Answers
D.
Keep Default update set to maximum of 20 records, for troubleshooting purposes
D.
Keep Default update set to maximum of 20 records, for troubleshooting purposes
Answers
Suggested answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-applicationdevelopment/page/build/system-update-sets/reference/default-update-sets.html

On what part of the ServiceNow instance, would you find the option to Impersonate User?

A.
Module
A.
Module
Answers
B.
Content Frame
B.
Content Frame
Answers
C.
Application Navigator
C.
Application Navigator
Answers
D.
Banner
D.
Banner
Answers
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

Which application is used primarily to load data into ServiceNow?

A.
Import Hub
A.
Import Hub
Answers
B.
System Import Sets
B.
System Import Sets
Answers
C.
Data Import Configuration
C.
Data Import Configuration
Answers
D.
Import Management
D.
Import Management
Answers
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/import-sets/reference/import-sets-landing-page.html

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

A.
itil users
A.
itil users
Answers
B.
Any user with an article's permalink
B.
Any user with an article's permalink
Answers
C.
Any active user
C.
Any active user
Answers
D.
No users
D.
No users
Answers
E.
Users with kb_user role
E.
Users with kb_user role
Answers
Suggested answer: C

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

A.
Report Dashboard > Create New
A.
Report Dashboard > Create New
Answers
B.
Reports > Getting Started
B.
Reports > Getting Started
Answers
C.
Performance Analytics > Reports
C.
Performance Analytics > Reports
Answers
D.
Self-Service > Reports
D.
Self-Service > Reports
Answers
E.
Reports > Create New
E.
Reports > Create New
Answers
Suggested answer: E

Explanation:

Reference: https://kstate.service-now.com/kb_view.do?sysparm_article=KB12492

What are the steps for applying an update set to an instance?

A.
Retrieve, Preview, Commit
A.
Retrieve, Preview, Commit
Answers
B.
Specify, Transform, Apply
B.
Specify, Transform, Apply
Answers
C.
Retrieve, Assess, Apply
C.
Retrieve, Assess, Apply
Answers
D.
Get, Test, Push
D.
Get, Test, Push
Answers
E.
Pull, Review, Push
E.
Pull, Review, Push
Answers
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-applicationdevelopment/page/build/system-update-sets/hier-update-sets/concept/us-hier-overview.html#ushier-overview

When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

A.
Run Transform
A.
Run Transform
Answers
B.
Run Import
B.
Run Import
Answers
C.
Import Dataset
C.
Import Dataset
Answers
D.
Execute Transform
D.
Execute Transform
Answers
E.
Schedule Transform
E.
Schedule Transform
Answers
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/script/serverscripting/task/t_CreatingAFieldMap.html

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