ExamGecko
Home Home / ServiceNow / CSA

ServiceNow CSA Practice Test - Questions Answers, Page 15

Question list
Search
Search

What is the primary application used to load data into ServiceNow?

A.
Service Level Management
A.
Service Level Management
Answers
B.
Configuration
B.
Configuration
Answers
C.
System Import Sets
C.
System Import Sets
Answers
D.
System Update Sets
D.
System Update Sets
Answers
Suggested answer: C

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

A.
Select Data Source, Schedule Transform
A.
Select Data Source, Schedule Transform
Answers
B.
Load Data, Create Transform Map, Run Transform
B.
Load Data, Create Transform Map, Run Transform
Answers
C.
Define Data Source, Select Transform Map, Run Transform
C.
Define Data Source, Select Transform Map, Run Transform
Answers
D.
Select Import Set, Select Transform Map, Run Transform
D.
Select Import Set, Select Transform Map, Run Transform
Answers
Suggested answer: D

Which tool is used for creating dependencies between configuration items in the CMDB?

A.
CI Relationship Editor
A.
CI Relationship Editor
Answers
B.
CMDB Builder
B.
CMDB Builder
Answers
C.
CI Service Manager
C.
CI Service Manager
Answers
D.
Cl Class Manager
D.
Cl Class Manager
Answers
Suggested answer: D

What is the difference between a UI Policy and Data Policy?

A.
Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
A.
Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
Answers
B.
Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
B.
Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
Answers
C.
Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
C.
Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
Answers
D.
Data Policies run only after UI Policies run successfully
D.
Data Policies run only after UI Policies run successfully
Answers
Suggested answer: C

What are the steps to retrieve an Update Set?

A.
Verify Update Set is Complete, Retrieve, Preview, Apply
A.
Verify Update Set is Complete, Retrieve, Preview, Apply
Answers
B.
Verify Update Set is Complete, Test Connection, Apply
B.
Verify Update Set is Complete, Test Connection, Apply
Answers
C.
Verify Update Set is Complete, Test Connection, Commit
C.
Verify Update Set is Complete, Test Connection, Commit
Answers
D.
Verify Update Set is Complete, Retrieve, Preview, Commit
D.
Verify Update Set is Complete, Retrieve, Preview, Commit
Answers
Suggested answer: C

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

A.
an action
A.
an action
Answers
B.
a spoke
B.
a spoke
Answers
C.
a connection
C.
a connection
Answers
D.
an integration step
D.
an integration step
Answers
Suggested answer: B

Which of the following protects applications by identifying and restricting access to available files and data?

A.
Application Configuration
A.
Application Configuration
Answers
B.
Verbose Log
B.
Verbose Log
Answers
C.
Access Control Rules
C.
Access Control Rules
Answers
D.
Application Scope
D.
Application Scope
Answers
Suggested answer: D

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

A.
Common Services Data Model (CSDM)
A.
Common Services Data Model (CSDM)
Answers
B.
Information Technology Service Management (ITSM)
B.
Information Technology Service Management (ITSM)
Answers
C.
Configuration Management Database (CMDB)
C.
Configuration Management Database (CMDB)
Answers
D.
Information Technology Infrastructure Library (ITIL)
D.
Information Technology Infrastructure Library (ITIL)
Answers
Suggested answer: A

Explanation:

Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doctype/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A.
The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
A.
The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
Answers
B.
The manager does not have the itil role.
B.
The manager does not have the itil role.
Answers
C.
The manager is not a member of the Service Desk group.
C.
The manager is not a member of the Service Desk group.
Answers
D.
The manager is not a member of the Network and Hardware groups.
D.
The manager is not a member of the Network and Hardware groups.
Answers
E.
The Assignment Group manager field is empty.
E.
The Assignment Group manager field is empty.
Answers
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/users-and-groups/task/t_CreateAGroup.html

What do you need to do before you can use an Application-based trigger in your flow?

A.
Activate application trigger spoke
A.
Activate application trigger spoke
Answers
B.
Activate trigger security rules
B.
Activate trigger security rules
Answers
C.
Activate application spoke, and plug-ins as needed
C.
Activate application spoke, and plug-ins as needed
Answers
D.
Assign Application trigger role [sn_app_trigger_write] to SME
D.
Assign Application trigger role [sn_app_trigger_write] to SME
Answers
E.
Activate application plugins only
E.
Activate application plugins only
Answers
Suggested answer: B
Total 412 questions
Go to page: of 42