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ServiceNow CSA Practice Test - Questions Answers, Page 13

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Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

A.
Sourcing fields
A.
Sourcing fields
Answers
B.
Function fields
B.
Function fields
Answers
C.
Computational fields
C.
Computational fields
Answers
D.
Calculation fields
D.
Calculation fields
Answers
Suggested answer: B

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

A.
Incident Auto-Resolution
A.
Incident Auto-Resolution
Answers
B.
Ticket Resolver
B.
Ticket Resolver
Answers
C.
Virtual Agent Helper
C.
Virtual Agent Helper
Answers
D.
Web Intelligence
D.
Web Intelligence
Answers
Suggested answer: A

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

A.
Application Integration and Plugin Delivery (A1PD) SpokeBatch Install
A.
Application Integration and Plugin Delivery (A1PD) SpokeBatch Install
Answers
B.
Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install
B.
Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install
Answers
C.
Multiple Integration and Process Delivery (MIPD) SpokeBatch Install
C.
Multiple Integration and Process Delivery (MIPD) SpokeBatch Install
Answers
D.
Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install
D.
Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install
Answers
Suggested answer: B

How can administrators utilize the same content for different notification channels?

A.
Configure Default notification content
A.
Configure Default notification content
Answers
B.
Enable Actionable notification content
B.
Enable Actionable notification content
Answers
C.
Provide Common notification content
C.
Provide Common notification content
Answers
D.
Set up Related notification content
D.
Set up Related notification content
Answers
Suggested answer: C

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

A.
Extended Validation Access (EVA)
A.
Extended Validation Access (EVA)
Answers
B.
Organization Verification Card (OVC)
B.
Organization Verification Card (OVC)
Answers
C.
Common Access Card (CAC)
C.
Common Access Card (CAC)
Answers
D.
Domain Authentication Card (DAC)
D.
Domain Authentication Card (DAC)
Answers
E.
Personal Identify Verification (PIV)
E.
Personal Identify Verification (PIV)
Answers
Suggested answer: C, E

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

A.
Localization Framework plugin(com.glide.localization_framework)
A.
Localization Framework plugin(com.glide.localization_framework)
Answers
B.
Translation Framework plugin (com.glide.translation_framework)
B.
Translation Framework plugin (com.glide.translation_framework)
Answers
C.
Multiple Language Framework plugin (com.glide.multiple.language_framework)
C.
Multiple Language Framework plugin (com.glide.multiple.language_framework)
Answers
D.
Language Al Framework plugin (com .g I id e. language.ai _framework)
D.
Language Al Framework plugin (com .g I id e. language.ai _framework)
Answers
Suggested answer: A

Where in Flow Designer can users access information about actions that are added to the flow?

A.
Virtual Agent Help
A.
Virtual Agent Help
Answers
B.
Local Action Help
B.
Local Action Help
Answers
C.
Help Panel
C.
Help Panel
Answers
D.
Flow Assistant
D.
Flow Assistant
Answers
Suggested answer: C

How are local flow variables accessed in the Flow Designer Data panel?

A.
As newly generated icons
A.
As newly generated icons
Answers
B.
As scratchpad variables
B.
As scratchpad variables
Answers
C.
As new tabs
C.
As new tabs
Answers
D.
As data pills
D.
As data pills
Answers
Suggested answer: D

Which section of the ServiceNow UI allows you to perform a global search?

A.
Application Navigator
A.
Application Navigator
Answers
B.
Banner frame
B.
Banner frame
Answers
C.
List pane
C.
List pane
Answers
D.
Content frame
D.
Content frame
Answers
Suggested answer: B

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

A.
Configuration > Business Services
A.
Configuration > Business Services
Answers
B.
Self-Service > Knowledge
B.
Self-Service > Knowledge
Answers
C.
Service Portal > Widgets
C.
Service Portal > Widgets
Answers
D.
Incident > Assigned to me
D.
Incident > Assigned to me
Answers
Suggested answer: D
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