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ServiceNow CSA Practice Test - Questions Answers, Page 11

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What is a role in ServiceNow?

A.
A role is one record m the Role [sys_user_role] table
A.
A role is one record m the Role [sys_user_role] table
Answers
B.
A role is one record in the Role Iuser_sys_role] table
B.
A role is one record in the Role Iuser_sys_role] table
Answers
C.
A role is a persona used In Live Feed Chat
C.
A role is a persona used In Live Feed Chat
Answers
D.
A role Is a set of modules for a particular application
D.
A role Is a set of modules for a particular application
Answers
Suggested answer: A

What are the three components of a filter condition?

A.
Field. Operator and Value
A.
Field. Operator and Value
Answers
B.
Condition. Operator, and Value
B.
Condition. Operator, and Value
Answers
C.
Field, Condition, and Value
C.
Field, Condition, and Value
Answers
D.
Variable, Field, and Value
D.
Variable, Field, and Value
Answers
Suggested answer: A

Which one of the following statements is true?

A.
When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field
A.
When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field
Answers
B.
When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident
B.
When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident
Answers
C.
When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values
C.
When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values
Answers
D.
When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section
D.
When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section
Answers
Suggested answer: D

What kind of data can Import Sets use to populate tables in ServiceNow?

A.
CSS, SOAP, and Excel
A.
CSS, SOAP, and Excel
Answers
B.
XML. CSV, and Excel
B.
XML. CSV, and Excel
Answers
C.
SOAP, REST, and XML
C.
SOAP, REST, and XML
Answers
D.
XML, SOAP, and CSS
D.
XML, SOAP, and CSS
Answers
Suggested answer: B

Explanation:

Explanation:

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/importsets/concept/c_ImportDataUsingImportSets.html

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

A.
The Task table is the only table that can be a destination for imported data in the Transform Map module
A.
The Task table is the only table that can be a destination for imported data in the Transform Map module
Answers
B.
The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module
B.
The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module
Answers
C.
Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module
C.
Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module
Answers
D.
Any ServiceNow table can be a destination for imported data in the Transform Map module
D.
Any ServiceNow table can be a destination for imported data in the Transform Map module
Answers
Suggested answer: B

Which one of the following is NOT a type of Visual Task Board?

A.
Feature
A.
Feature
Answers
B.
Guided boards
B.
Guided boards
Answers
C.
Flexible
C.
Flexible
Answers
D.
Freeform
D.
Freeform
Answers
Suggested answer: A

Explanation:

Explanation:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-taskboards/reference/r_BoardStructure.html

What is the purpose of a Data Policy?

A.
Data Policies enforce security
A.
Data Policies enforce security
Answers
B.
Data Policies standardize data in Update Sets
B.
Data Policies standardize data in Update Sets
Answers
C.
Data Policies enforce data consistency
C.
Data Policies enforce data consistency
Answers
D.
Data Policies apply to lists to standard data
D.
Data Policies apply to lists to standard data
Answers
Suggested answer: C

A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

A.
Go to the Number Maintenance application and change the prefix to "IN" for incident
A.
Go to the Number Maintenance application and change the prefix to "IN" for incident
Answers
B.
Create a Business Rule that modifies the prefix before the Insert operation
B.
Create a Business Rule that modifies the prefix before the Insert operation
Answers
C.
The prefix of an incident cannot be changed because it is a built-in feature
C.
The prefix of an incident cannot be changed because it is a built-in feature
Answers
D.
Submit a Change Request to ServiceNow Technical Support
D.
Submit a Change Request to ServiceNow Technical Support
Answers
Suggested answer: A

How do you make a list filter available to everyone?

A.
Make active, set visibility, and save
A.
Make active, set visibility, and save
Answers
B.
Assign a name, set visibility, and save
B.
Assign a name, set visibility, and save
Answers
C.
Assign a group, set visibility, and save
C.
Assign a group, set visibility, and save
Answers
D.
Make active, assign a name, and save
D.
Make active, assign a name, and save
Answers
Suggested answer: B

What is NOT an example of a UI Action?

A.
Search
A.
Search
Answers
B.
Form buttons
B.
Form buttons
Answers
C.
list Buttons
C.
list Buttons
Answers
D.
Related Links
D.
Related Links
Answers
Suggested answer: C
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