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ServiceNow CSA Practice Test - Questions Answers, Page 9

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List of questions

Question 81

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Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

True
True
False
False
Suggested answer: A
asked 23/09/2024
aaron black
40 questions

Question 82

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What are the four knowledge workflows available in the ServiceNow base instance?

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
Instant Publish: Immediately publishes a draft article without requiring an approval
Instant Publish: Immediately publishes a draft article without requiring an approval
Instant Retire: Immediately retires a published article without requiring an approval
Instant Retire: Immediately retires a published article without requiring an approval
Retire Knowledge: Moves a knowledge article to the retired state.
Retire Knowledge: Moves a knowledge article to the retired state.
Suggested answer: A
asked 23/09/2024
Renaldo Williams
47 questions

Question 83

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What is a way that you can mark a knowledge article for review?

Flag article
Flag article
Review
Review
Bookmark
Bookmark
On Hold
On Hold
Suggested answer: A
asked 23/09/2024
MOHAMED RIAZ MOHAMED IBRAHIM
45 questions

Question 84

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What are the two pathways to view feedback left on a published article?

Knowledge > articles > My Flagged
Knowledge > articles > My Flagged
Knowledge base > my knowledge > flagged articles
Knowledge base > my knowledge > flagged articles
Knowledge > My articles > Flagged
Knowledge > My articles > Flagged
Knowledge > articles > published
Knowledge > articles > published
Suggested answer: A, D
asked 23/09/2024
Sasa Korlat
37 questions

Question 85

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What is the purpose of flagging an article in a knowledge base?

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Question 86

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What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

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Question 87

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Where would you go in ServiceNow to order services and products offered by various departments?

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Question 88

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What refers to an application or system that accesses a remote service or another computer system, known as a server?

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Question 89

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FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

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Question 90

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Database live at the Data Center.

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Total 426 questions
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While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?
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