ServiceNow CSA Practice Test - Questions Answers, Page 9
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Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
What are the four knowledge workflows available in the ServiceNow base instance?
What is a way that you can mark a knowledge article for review?
What are the two pathways to view feedback left on a published article?
What is the purpose of flagging an article in a knowledge base?
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Where would you go in ServiceNow to order services and products offered by various departments?
What refers to an application or system that accesses a remote service or another computer system, known as a server?
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_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
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