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ServiceNow CSA Practice Test - Questions Answers, Page 17

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What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

A.
Task Escalation Clock
A.
Task Escalation Clock
Answers
B.
Service Level Agreements
B.
Service Level Agreements
Answers
C.
Inactivity Monitor
C.
Inactivity Monitor
Answers
D.
Response Time Clock
D.
Response Time Clock
Answers
E.
Business Time Remaining
E.
Business Time Remaining
Answers
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/tasktable/reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20can%20track,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors%20ensure%20that%20tasks,a%20predefined%20period%20of%20time

What is a quick way to create a report from a list view?

A.
Click on filter breadcrumb, drag and drop on the Report > Create New module
A.
Click on filter breadcrumb, drag and drop on the Report > Create New module
Answers
B.
Click Funnel, define filter conditions, click Create Report
B.
Click Funnel, define filter conditions, click Create Report
Answers
C.
Click Context Menu, select Create Report
C.
Click Context Menu, select Create Report
Answers
D.
Apply filter, right click on column header, select Bar Chart
D.
Apply filter, right click on column header, select Bar Chart
Answers
E.
Apply filter, right click on column header, select Create Report
E.
Apply filter, right click on column header, select Create Report
Answers
Suggested answer: B

Explanation:

Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

A.
Schema Mapping
A.
Schema Mapping
Answers
B.
Automatic Mapping
B.
Automatic Mapping
Answers
C.
Mapping Assist
C.
Mapping Assist
Answers
D.
Mapping Dashboard
D.
Mapping Dashboard
Answers
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/serverscripting/concept/c_MappingOptions.html

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A.
Knowledge
A.
Knowledge
Answers
B.
ServiceNow Wiki
B.
ServiceNow Wiki
Answers
C.
Knowledge Now
C.
Knowledge Now
Answers
D.
SharePoint
D.
SharePoint
Answers
E.
Stack Overflow
E.
Stack Overflow
Answers
Suggested answer: A

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

A.
Have them clear their cache.
A.
Have them clear their cache.
Answers
B.
Have them use the gear icon to set the employee’s time zone.
B.
Have them use the gear icon to set the employee’s time zone.
Answers
C.
Recommend they use Chrome, instead of Explorer.
C.
Recommend they use Chrome, instead of Explorer.
Answers
D.
Use the system properties to correct the instance’s time zone.
D.
Use the system properties to correct the instance’s time zone.
Answers
E.
Have them correct the time zone on their computer.
E.
Have them correct the time zone on their computer.
Answers
Suggested answer: E

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171

What are three security modules often used by the System Administrator? (Choose three.)

A.
System Properties > Security
A.
System Properties > Security
Answers
B.
Utilities > Migrate Security
B.
Utilities > Migrate Security
Answers
C.
System Security > Security
C.
System Security > Security
Answers
D.
Self-Service > My Access
D.
Self-Service > My Access
Answers
E.
System Security > Access Control (ACL)
E.
System Security > Access Control (ACL)
Answers
F.
Password Management > Security Questions
F.
Password Management > Security Questions
Answers
G.
System Security > High Security Settings
G.
System Security > High Security Settings
Answers
Suggested answer: A, E, G

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/security/reference/r_GeneralSecuritySettings.html

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

A.
Make sure the latest flows are activated.
A.
Make sure the latest flows are activated.
Answers
B.
Use the instance Incognito setting to quickly toggle between requester and approver.
B.
Use the instance Incognito setting to quickly toggle between requester and approver.
Answers
C.
Impersonate the requester to ensure the form works.
C.
Impersonate the requester to ensure the form works.
Answers
D.
Make sure the requester's user record has a manager specified.
D.
Make sure the requester's user record has a manager specified.
Answers
E.
Create and select your Testing Update Set, before starting the test cases.
E.
Create and select your Testing Update Set, before starting the test cases.
Answers
F.
Use your Admin account, so you can approve the items quickly.
F.
Use your Admin account, so you can approve the items quickly.
Answers
Suggested answer: D, E, F

What is a no-code approach to control the mandatory or read-only state of a form field?

A.
UI Action
A.
UI Action
Answers
B.
Client Script
B.
Client Script
Answers
C.
UI Script
C.
UI Script
Answers
D.
UI RuIe
D.
UI RuIe
Answers
E.
UI Policy
E.
UI Policy
Answers
Suggested answer: E

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/field-administration/concept/c_DataPolicy.html

When moving multiple update sets at one time, what might you do to facilitate the move?

A.
Batch
A.
Batch
Answers
B.
Verify
B.
Verify
Answers
C.
Test
C.
Test
Answers
D.
Preview
D.
Preview
Answers
Suggested answer: A

Explanation:


What is specified in an Access Control rule?

A.
Groups, Conditional Expressions and Workflows
A.
Groups, Conditional Expressions and Workflows
Answers
B.
Table Schema, CRUD, and User Authentication
B.
Table Schema, CRUD, and User Authentication
Answers
C.
Object and Operation being secured; Permissions required to access the object
C.
Object and Operation being secured; Permissions required to access the object
Answers
D.
security_admin
D.
security_admin
Answers
Suggested answer: C

Explanation:

Reference: https://www.servicenowelite.com/blog/2019/10/2/accesscontrols#:~:text=An%20instance%20uses%20access%20control,object%20and%20operation%20being%20secured

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