ServiceNow CSA Practice Test - Questions Answers, Page 17
List of questions
Question 161
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What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/tasktable/reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20can%20track,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors%20ensure%20that%20tasks,a%20predefined%20period%20of%20time
Question 162
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What is a quick way to create a report from a list view?
Explanation:
Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148
Question 163
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What import utility do you use when the field names on the import set match the name of the fields on the Target table?
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/serverscripting/concept/c_MappingOptions.html
Question 164
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As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
Explanation:
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260
Question 165
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A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
Explanation:
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171
Question 166
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What are three security modules often used by the System Administrator? (Choose three.)
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/security/reference/r_GeneralSecuritySettings.html
Question 167
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When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Question 168
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What is a no-code approach to control the mandatory or read-only state of a form field?
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/field-administration/concept/c_DataPolicy.html
Question 169
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When moving multiple update sets at one time, what might you do to facilitate the move?
Explanation:
Question 170
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What is specified in an Access Control rule?
Explanation:
Reference: https://www.servicenowelite.com/blog/2019/10/2/accesscontrols#:~:text=An%20instance%20uses%20access%20control,object%20and%20operation%20being%20secured
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