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ServiceNow CSA Practice Test - Questions Answers, Page 19

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Question 181

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When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

Flow Manager
Flow Manager
Flow Designer
Flow Designer
Flow Editor
Flow Editor
Workflow Editor
Workflow Editor
Workflow Designer
Workflow Designer
Suggested answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/product/orchestration/reference/r-orchestration-introduction.html

asked 23/09/2024
MARCIA SHEILA PELAEZ GONZALEZ
38 questions

Question 182

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When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Look up their password, so you can login with their account
Look up their password, so you can login with their account
Initiate a Connect Chat session
Initiate a Connect Chat session
Install the Bomgar plug-in
Install the Bomgar plug-in
Impersonate the user
Impersonate the user
Launch a NowChat window
Launch a NowChat window
Suggested answer: B
asked 23/09/2024
Exam Prepping
29 questions

Question 183

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What is a key difference between Reporting and Performance Analytics?

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
Performance Analytics can show trends; Reports cannot.
Performance Analytics can show trends; Reports cannot.
Reports can be run on a scheduled basis; Performance Analytics cannot.
Reports can be run on a scheduled basis; Performance Analytics cannot.
Performance Analytics data can be published to Dashboards; Reports cannot.
Performance Analytics data can be published to Dashboards; Reports cannot.
Performance Analytics shows KPIs; Reporting does not.
Performance Analytics shows KPIs; Reporting does not.
Suggested answer: B
asked 23/09/2024
Chad Clark
46 questions

Question 184

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While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

Configure Lists
Configure Lists
Show Options
Show Options
Configure Task
Configure Task
Show Choices
Show Choices
Show Choice List
Show Choice List
Configure Options
Configure Options
Suggested answer: F
asked 23/09/2024
Aaron Ford Jr
46 questions

Question 185

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Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

System Notification > Email > Notifications
System Notification > Email > Notifications
Administration > Notification Overview
Administration > Notification Overview
System Properties > Email > Settings
System Properties > Email > Settings
User Preferences > Email > Notifications
User Preferences > Email > Notifications
Click Gear > Notifications > New
Click Gear > Notifications > New
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/administer/notification/task/t_CreateANotification.html

asked 23/09/2024
Nicolas Da Silva
42 questions

Question 186

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When designing a flow, how do you reference data from a record, in that flow?

Drag the table icon onto the flow definition
Drag the table icon onto the flow definition
Use the condition builder to specify the desired values
Use the condition builder to specify the desired values
Specify the source table on the data pill related list
Specify the source table on the data pill related list
Drag the data pill onto the flow definition
Drag the data pill onto the flow definition
Add the table reference using the slush bucket
Add the table reference using the slush bucket
Suggested answer: D

Explanation:

Reference: https://developer.servicenow.com/dev.do#!/learn/learningplans/paris/citizen_developer/app_store_learnv2_flowdesigner_paris_using_flow_variables

asked 23/09/2024
Borisov Aleksandr
35 questions

Question 187

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On the Reports page, what sections allow you to see which reports are visible to different audiences?

(Choose four.)

Group
Group
Department
Department
My reports
My reports
Team
Team
Dashboards
Dashboards
Global
Global
Admin
Admin
Analytics
Analytics
All
All
Company
Company
Suggested answer: A, E, F, G

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-nowintelligence/page/use/reporting/task/t_ShareASetting.html

asked 23/09/2024
Emmanuel Yeboah
38 questions

Question 188

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Which tool is used to define relationships between fields in an import set table and a target table?

Transform Schema
Transform Schema
Schema Map
Schema Map
Dictionary Map
Dictionary Map
Transform Map
Transform Map
Field Transformer
Field Transformer
Import Designer
Import Designer
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/import-sets/concept/c_ImportSetsKeyConcepts.html

asked 23/09/2024
Oliver Lüthi
40 questions

Question 189

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Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Agent Workspace
Agent Workspace
Chat bot
Chat bot
Virtual Agent
Virtual Agent
Knowledge Chat
Knowledge Chat
Now Support
Now Support
Suggested answer: C
asked 23/09/2024
Michael Akinpelu
34 questions

Question 190

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Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Flows
Flows
Action Sequences
Action Sequences
Action Sets
Action Sets
Task Flows
Task Flows
Flow Diagrams
Flow Diagrams
Suggested answer: E

Explanation:


asked 23/09/2024
Rahul Chugh
38 questions
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