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ServiceNow CSA Practice Test - Questions Answers, Page 19

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When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

A.
Flow Manager
A.
Flow Manager
Answers
B.
Flow Designer
B.
Flow Designer
Answers
C.
Flow Editor
C.
Flow Editor
Answers
D.
Workflow Editor
D.
Workflow Editor
Answers
E.
Workflow Designer
E.
Workflow Designer
Answers
Suggested answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/product/orchestration/reference/r-orchestration-introduction.html

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A.
Look up their password, so you can login with their account
A.
Look up their password, so you can login with their account
Answers
B.
Initiate a Connect Chat session
B.
Initiate a Connect Chat session
Answers
C.
Install the Bomgar plug-in
C.
Install the Bomgar plug-in
Answers
D.
Impersonate the user
D.
Impersonate the user
Answers
E.
Launch a NowChat window
E.
Launch a NowChat window
Answers
Suggested answer: B

What is a key difference between Reporting and Performance Analytics?

A.
Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
A.
Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
Answers
B.
Performance Analytics can show trends; Reports cannot.
B.
Performance Analytics can show trends; Reports cannot.
Answers
C.
Reports can be run on a scheduled basis; Performance Analytics cannot.
C.
Reports can be run on a scheduled basis; Performance Analytics cannot.
Answers
D.
Performance Analytics data can be published to Dashboards; Reports cannot.
D.
Performance Analytics data can be published to Dashboards; Reports cannot.
Answers
E.
Performance Analytics shows KPIs; Reporting does not.
E.
Performance Analytics shows KPIs; Reporting does not.
Answers
Suggested answer: B

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

A.
Configure Lists
A.
Configure Lists
Answers
B.
Show Options
B.
Show Options
Answers
C.
Configure Task
C.
Configure Task
Answers
D.
Show Choices
D.
Show Choices
Answers
E.
Show Choice List
E.
Show Choice List
Answers
F.
Configure Options
F.
Configure Options
Answers
Suggested answer: F

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A.
System Notification > Email > Notifications
A.
System Notification > Email > Notifications
Answers
B.
Administration > Notification Overview
B.
Administration > Notification Overview
Answers
C.
System Properties > Email > Settings
C.
System Properties > Email > Settings
Answers
D.
User Preferences > Email > Notifications
D.
User Preferences > Email > Notifications
Answers
E.
Click Gear > Notifications > New
E.
Click Gear > Notifications > New
Answers
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/administer/notification/task/t_CreateANotification.html

When designing a flow, how do you reference data from a record, in that flow?

A.
Drag the table icon onto the flow definition
A.
Drag the table icon onto the flow definition
Answers
B.
Use the condition builder to specify the desired values
B.
Use the condition builder to specify the desired values
Answers
C.
Specify the source table on the data pill related list
C.
Specify the source table on the data pill related list
Answers
D.
Drag the data pill onto the flow definition
D.
Drag the data pill onto the flow definition
Answers
E.
Add the table reference using the slush bucket
E.
Add the table reference using the slush bucket
Answers
Suggested answer: D

Explanation:

Reference: https://developer.servicenow.com/dev.do#!/learn/learningplans/paris/citizen_developer/app_store_learnv2_flowdesigner_paris_using_flow_variables

On the Reports page, what sections allow you to see which reports are visible to different audiences?

(Choose four.)

A.
Group
A.
Group
Answers
B.
Department
B.
Department
Answers
C.
My reports
C.
My reports
Answers
D.
Team
D.
Team
Answers
E.
Dashboards
E.
Dashboards
Answers
F.
Global
F.
Global
Answers
G.
Admin
G.
Admin
Answers
H.
Analytics
H.
Analytics
Answers
I.
All
I.
All
Answers
J.
Company
J.
Company
Answers
Suggested answer: A, E, F, G

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-nowintelligence/page/use/reporting/task/t_ShareASetting.html

Which tool is used to define relationships between fields in an import set table and a target table?

A.
Transform Schema
A.
Transform Schema
Answers
B.
Schema Map
B.
Schema Map
Answers
C.
Dictionary Map
C.
Dictionary Map
Answers
D.
Transform Map
D.
Transform Map
Answers
E.
Field Transformer
E.
Field Transformer
Answers
F.
Import Designer
F.
Import Designer
Answers
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/import-sets/concept/c_ImportSetsKeyConcepts.html

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A.
Agent Workspace
A.
Agent Workspace
Answers
B.
Chat bot
B.
Chat bot
Answers
C.
Virtual Agent
C.
Virtual Agent
Answers
D.
Knowledge Chat
D.
Knowledge Chat
Answers
E.
Now Support
E.
Now Support
Answers
Suggested answer: C

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

A.
Flows
A.
Flows
Answers
B.
Action Sequences
B.
Action Sequences
Answers
C.
Action Sets
C.
Action Sets
Answers
D.
Task Flows
D.
Task Flows
Answers
E.
Flow Diagrams
E.
Flow Diagrams
Answers
Suggested answer: E

Explanation:


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