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ServiceNow CSA Practice Test - Questions Answers, Page 20

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From a form, what would you click to add additional fields to the form? (Choose two.)

A.
Context Menu > Form > Layout
A.
Context Menu > Form > Layout
Answers
B.
Context Menu > Configure > Form Layout
B.
Context Menu > Configure > Form Layout
Answers
C.
Context Menu > Configure > Form Design
C.
Context Menu > Configure > Form Design
Answers
D.
Right click on header > Add > Field
D.
Right click on header > Add > Field
Answers
E.
Context Menu > Form > Designer
E.
Context Menu > Form > Designer
Answers
F.
Right click on header > Configure > UX Dashboard
F.
Right click on header > Configure > UX Dashboard
Answers
Suggested answer: B, D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-it-servicemanagement/page/product/change-management/task/t_CreateCustomField.html

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

A.
Database View
A.
Database View
Answers
B.
Many to Many
B.
Many to Many
Answers
C.
One to Many
C.
One to Many
Answers
D.
Extended
D.
Extended
Answers
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/managing-data/concept/c_DataManagement.html

On a Form header, what is the three bar icon called?

A.
Pancake icon
A.
Pancake icon
Answers
B.
Additional Actions or Context Menu
B.
Additional Actions or Context Menu
Answers
C.
Hamburger icon
C.
Hamburger icon
Answers
D.
Cake icon
D.
Cake icon
Answers
Suggested answer: B

Explanation:


Group records are stored in which table?

A.
Group [sn_user_group]
A.
Group [sn_user_group]
Answers
B.
Group [sys_user_group]
B.
Group [sys_user_group]
Answers
C.
Group [s_sys_group]
C.
Group [s_sys_group]
Answers
D.
Group [u_sys_group]
D.
Group [u_sys_group]
Answers
Suggested answer: B

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832548

What function do you use to add buttons, links, and context menu items on forms and lists?

A.
UI Policies
A.
UI Policies
Answers
B.
UI Settings
B.
UI Settings
Answers
C.
UI Actions
C.
UI Actions
Answers
D.
UI Config
D.
UI Config
Answers
Suggested answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/list-administration/concept/c_UIActions.html

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A.
Before, After, Async, Display
A.
Before, After, Async, Display
Answers
B.
Prior to, Synchronous, on Update
B.
Prior to, Synchronous, on Update
Answers
C.
Insert, Update, Delete, Query
C.
Insert, Update, Delete, Query
Answers
D.
Before, Synchronous, Scheduled Job, View
D.
Before, Synchronous, Scheduled Job, View
Answers
Suggested answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-applicationdevelopment/page/script/business-rules/reference/r_HowBusinessRulesWork.html

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A.
Local Sources (i.e. XML, CSV, Excel)
A.
Local Sources (i.e. XML, CSV, Excel)
Answers
B.
Implementation Spoke
B.
Implementation Spoke
Answers
C.
DataHub
C.
DataHub
Answers
D.
JDBC Connection
D.
JDBC Connection
Answers
E.
Network Server
E.
Network Server
Answers
F.
LDAP Connection
F.
LDAP Connection
Answers
Suggested answer: A, C, D, F

Explanation:

Reference: https://developer.servicenow.com/dev.do#!/learn/learningplans/quebec/servicenow_administrator/app_store_learnv2_importingdata_quebec_data_sources

What are the components that make up a filter condition? (Choose three.)

A.
Operator
A.
Operator
Answers
B.
Match Criteria
B.
Match Criteria
Answers
C.
Value
C.
Value
Answers
D.
Column
D.
Column
Answers
E.
Field
E.
Field
Answers
Suggested answer: A, C, E

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/usinglists/concept/c_Filters.html

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

A.
Turn your computer off and on again
A.
Turn your computer off and on again
Answers
B.
Clear browser cache
B.
Clear browser cache
Answers
C.
End Impersonation
C.
End Impersonation
Answers
D.
Log out and back in
D.
Log out and back in
Answers
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

What controls the publishing and retiring process for knowledge articles?

A.
Approval Policies
A.
Approval Policies
Answers
B.
Approval Definitions
B.
Approval Definitions
Answers
C.
Workflow Designer
C.
Workflow Designer
Answers
D.
Workflows
D.
Workflows
Answers
E.
State Lifecycle
E.
State Lifecycle
Answers
Suggested answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/product/knowledge-management/reference/r_KnowledgeWorkflows.html

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