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ServiceNow CSA Practice Test - Questions Answers, Page 18

Question list

List of questions

Question 171

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Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Question 172

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What do you call any component that needs to be managed in order to deliver services?

Question 173

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A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Question 174

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A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: Incidents where the state is Closed Incidents where Assignment Group is Network Af

Question 175

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Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Question 176

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Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing

Question 177

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After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Question 178

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What type of field allows you to look up values from one other table?

Question 179

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Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Question 180

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Which module is used as the first step for importing data?

Question 171

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Star

Clock

Application

Funnel

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Question 172

What do you call any component that needs to be managed in order to deliver services?

CSDM Items

CMDB

Configuration item

Service Offerings

Asset

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Question 173

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Specify the Dept_Mgr role on the catalog content block

Add the Department Manager group to the catalog item’s user criteria

Add the Department Manager group to the catalog item’s ACL

Only publish the item in the HR service catalog

Use a Dept_Mgr ACL on the HR service catalog

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Question 174

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Define the first condition; click AND button; define second condition; click Run

Define the first condition; click AND button; define second condition; press enter

Define the first condition; click OR button; define second condition; press enter

Define the first condition; click > icon on breadcrumb, define second condition; click Run

Define the first condition; click > icon on breadcrumb, define second condition; press enter

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Question 175

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Incident.Major_Incident

incident=>major_incident

incident<=>major_incident

incident||major_incident

incident.major_incident

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Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

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