ServiceNow CSA Practice Test - Questions Answers, Page 18
List of questions
Question 171
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Which icon would you double click, to expand and collapse the list of all Applications and Modules?
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-userinterface/page/administer/navigation-and-ui/task/ui16-navigator-tasks.html
Question 172
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What do you call any component that needs to be managed in order to deliver services?
Explanation:
Reference: https://infocenter.io/servicenow-cmdb-implementation/
Question 173
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A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
Explanation:
https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/employee-center/Reference:/ec-user-criteria-form.html
Question 174
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A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
Question 175
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Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/contextual-security/concept/acl-rule-types.html
Question 176
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Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
Question 177
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After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/security/concept/c_HighSecuritySettings.html
Question 178
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What type of field allows you to look up values from one other table?
Explanation:
Reference: https://support.microsoft.com/en-us/office/create-or-delete-a-lookup-field-87e84cbdd60c-4473-8a98-3e391c42f239#:~:text=A%20lookup%20field%20can%20display,order%20in%20the%20Orders%20table
Question 179
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Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-servicenowplatform/page/administer/process-automation-designer/concept/getting-started-processautomation.html
Question 180
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Which module is used as the first step for importing data?
Explanation:
Question