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ServiceNow CSA Practice Test - Questions Answers, Page 21

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What type of query allows you to filter list data using normal words, instead of the condition builder?

A.
Natural Language Query
A.
Natural Language Query
Answers
B.
Alexa Query
B.
Alexa Query
Answers
C.
Machine Learning Query
C.
Machine Learning Query
Answers
D.
Predictive Intelligence Query
D.
Predictive Intelligence Query
Answers
E.
Auto-suggest Query
E.
Auto-suggest Query
Answers
Suggested answer: A

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

A.
One Approval can have many Requests
A.
One Approval can have many Requests
Answers
B.
One Request can have many Requested Items
B.
One Request can have many Requested Items
Answers
C.
One Requested Item can have many Approvals
C.
One Requested Item can have many Approvals
Answers
D.
One Requested Item can have many Catalog Tasks
D.
One Requested Item can have many Catalog Tasks
Answers
E.
One Cart can have many Requests
E.
One Cart can have many Requests
Answers
Suggested answer: B, D, E

On a filter condition, which component is always a choice list?

A.
Operator
A.
Operator
Answers
B.
Filter Criteria
B.
Filter Criteria
Answers
C.
Operation
C.
Operation
Answers
D.
Match Criteria
D.
Match Criteria
Answers
Suggested answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/commonui-elements/concept/c_ConditionBuilder.html

A Role is defined as what?

A.
A collection of permissions
A.
A collection of permissions
Answers
B.
A set of user access policies
B.
A set of user access policies
Answers
C.
A Persona in a workflow
C.
A Persona in a workflow
Answers
D.
A set of access control rules
D.
A set of access control rules
Answers
Suggested answer: A

Explanation:


A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

A.
Create New module has a broken link
A.
Create New module has a broken link
Answers
B.
Known intermittent issue with U115
B.
Known intermittent issue with U115
Answers
C.
User should be using Chrome instead of Explorer for their browser
C.
User should be using Chrome instead of Explorer for their browser
Answers
D.
User has read role, but not the write role on the Inventory table
D.
User has read role, but not the write role on the Inventory table
Answers
E.
User session has timed out
E.
User session has timed out
Answers
Suggested answer: D

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

A.
Scenario Dashboard
A.
Scenario Dashboard
Answers
B.
CI Use Case Modeler
B.
CI Use Case Modeler
Answers
C.
CMDB Use Case Modeler
C.
CMDB Use Case Modeler
Answers
D.
Common Service Data Model (CSDM) product view
D.
Common Service Data Model (CSDM) product view
Answers
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdmimplementation/reference/cmdb-use-case.html

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

A.
Scheduled Reports, a custom snapshot table, and a Trend report
A.
Scheduled Reports, a custom snapshot table, and a Trend report
Answers
B.
Scheduled Reports and Excel
B.
Scheduled Reports and Excel
Answers
C.
Scheduled Reports, a custom snapshot table, and a Projection report
C.
Scheduled Reports, a custom snapshot table, and a Projection report
Answers
D.
Performance Analytics
D.
Performance Analytics
Answers
E.
Key Performance Indicators
E.
Key Performance Indicators
Answers
Suggested answer: D

Explanation:


What are advantages of using Flow Designer? (Choose three.)

A.
Supports advanced developers
A.
Supports advanced developers
Answers
B.
Enables complicated scripting
B.
Enables complicated scripting
Answers
C.
Reduces technical debt
C.
Reduces technical debt
Answers
D.
Less manual scripting
D.
Less manual scripting
Answers
E.
Smooth integration with 3rd party systems
E.
Smooth integration with 3rd party systems
Answers
Suggested answer: C, D, E

Explanation:


Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

A.
Add the role Log Write [sn_log_write] to the Impersonator Group
A.
Add the role Log Write [sn_log_write] to the Impersonator Group
Answers
B.
Create user update set for impersonation tracking
B.
Create user update set for impersonation tracking
Answers
C.
Activate the glide.sys.log_impersonation prop
C.
Activate the glide.sys.log_impersonation prop
Answers
D.
From User icon, select Elevate Roles
D.
From User icon, select Elevate Roles
Answers
E.
On the Impersonator role record, right click and select Create Log
E.
On the Impersonator role record, right click and select Create Log
Answers
Suggested answer: C

Explanation:

Reference https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

A.
Trigger runtime value
A.
Trigger runtime value
Answers
B.
Sequence runtime value
B.
Sequence runtime value
Answers
C.
Starting runtime value
C.
Starting runtime value
Answers
D.
Data pill runtime value
D.
Data pill runtime value
Answers
E.
Input runtime value
E.
Input runtime value
Answers
Suggested answer: D

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flowdesigner/concept/data-population.html

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