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A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

A.
Enable System Restore.
Answers
A.
Enable System Restore.
B.
Roll back the device drivers.
Answers
B.
Roll back the device drivers.
C.
Reinstall the OS.
Answers
C.
Reinstall the OS.
D.
Update the BIOS.
Answers
D.
Update the BIOS.
Suggested answer: B

Explanation:

To resolve a BSOD issue on a Windows 10 PC after installing optional Windows updates, the best approach is to Roll back the device drivers (B). BSODs can often be caused by incompatible or faulty drivers introduced during an update. Rolling back the drivers to a previous version can restore system stability and resolve the BSOD issue.

asked 02/10/2024
Daniel Calleja
34 questions
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