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Question 615 - 220-1102 discussion

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A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

A.
Scan the system for malware.
Answers
A.
Scan the system for malware.
B.
Clear the web browser cache.
Answers
B.
Clear the web browser cache.
C.
Enroll the device in an MDM system.
Answers
C.
Enroll the device in an MDM system.
D.
Confirm the compatibility of the applications with the OS.
Answers
D.
Confirm the compatibility of the applications with the OS.
Suggested answer: A

Explanation:

When an Android device experiences slow boot times and application crashes after installing apps from a third-party website, scanning the system for malware is a critical first step. Third-party sources can often host malicious software that can compromise device performance and security. A malware scan can identify and remove such threats, potentially resolving the performance issues and application instability. Clearing the web browser cache, enrolling the device in an MDM system, and confirming app compatibility are useful steps but do not address the immediate concern of potential malware introduced by third-party app installations.

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asked 02/10/2024
Simon John Mather
44 questions
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