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Question 637 - 220-1102 discussion

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After a user upgraded the Windows operating system to the latest feature release, the user notices that one of the legacy applications that was running correctly before the upgrade does not open some windows and is only partially functional. Which of the following actions should the user take to troubleshoot the issue?

A.
Run the application as Administrator.
Answers
A.
Run the application as Administrator.
B.
Raise the User Account Control level.
Answers
B.
Raise the User Account Control level.
C.
Turn off Windows Defender Firewall.
Answers
C.
Turn off Windows Defender Firewall.
D.
Disable compatibility mode for the application.
Answers
D.
Disable compatibility mode for the application.
Suggested answer: A

Explanation:

When a legacy application is not fully functional after upgrading the Windows operating system, the first step to troubleshoot the issue is to:

Run the application as Administrator: Legacy applications often require administrative privileges to run correctly. Running the application with these privileges can resolve issues related to permissions and access to certain system resources.

Raise the User Account Control level: This increases security prompts but does not resolve compatibility issues.

Turn off Windows Defender Firewall: This can expose the system to security risks and is unlikely to resolve application functionality issues.

Disable compatibility mode for the application: Compatibility mode should generally be enabled for legacy applications to ensure they run properly on newer OS versions.

CompTIA A+ 220-1102 Exam Objectives, Section 1.3: Given a scenario use features and tools of the Microsoft Windows 10 operating system (OS).

Windows application compatibility troubleshooting documentation.

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asked 02/10/2024
niels valk
41 questions
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