A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy.Which feature in Einstein for Service should the support team use?

Einstein Knowledge Recommendations

Universal Containers implemented Einstein Copilot for its users.One user complains that Einstein Copilot is not deleting activities from the past 7 days.What is the reason for this issue?

Einstein Copilot does not support the Delete Record action.

Einstein Copilot Delete Record Action permission is not associated to the user.

Einstein Copilot does not have the permission to delete the user's records.

Einstein Copilot does not support the Delete Record action.

Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

Copilot Actions page or Global Actions

Copilot Detail page, Global Actions, or the record page for the copilot action

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.What is a key reason for implementing Einstein Copilot?

Streamlining workflows and automating repetitive tasks

Improving data entry and data cleansing

Allowing AI to perform tasks without user interaction

Streamlining workflows and automating repetitive tasks

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Turn on Einstein Generative AI.

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field.What is the most likely cause of the issue?

The user does not have the field Generative AI User permission set assigned.

The user does not have the Prompt Template User permission set assigned.

The prompt template associated with summary field is not activated for that user.

The user does not have the field Generative AI User permission set assigned.

Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes.What is a consideration for this requirement?

Storing this data requires Data Cloud to be provisioned.

Storing this data requires a custom object for data to be configured.

Storing this data requires Salesforce big objects.

In Model Playground, which hyperparameters of an existingSalesforce-enabled foundational model can An Agentforce change?

Temperature, Frequency Penalty, Presence Penalty

Temperature, Top-k sampling, Presence Penalty

Temperature, Frequency Penalty, Output Tokens

How should an organization use the Einstein Trust layer to audit, track, and view masked data?

Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.

In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.

Access the audit trail in Setup and export all user-generated prompts.

An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.Which grounding technique should the Agentforce Specialist use?

Automatic grounding using Draft with Einstein feature

Ground with Record Merge Fields

Automatic grounding using Draft with Einstein feature

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.Why should the team use Einstein Copilot as the solution?

To generate relevant content when engaging with each customer

To analyze past campaign performance

To send automated emails to all customers

Universal Containers wants to use an external large language model (LLM) in Prompt Builder.What should An Agentforce recommend?

Use BYO-LLM functionality in Einstein Studio.

Use Apex to connect to an external LLM and ground the prompt.

Use BYO-LLM functionality in Einstein Studio.

Use Flow and External Services to bring data from an external LLM.

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.Which use case works for this scenario?

Predict customer lifetime value of an account.

Predict customer sentiment toward a promotion message.

Predict customer lifetime value of an account.

Predict most popular products from new product catalog.

An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action.How should the Agentforce Specialist include these instructions on a new line in the prompt template?

Surround them with triple quotes (''').

Make sure merged fields are defined.

Use curly brackets {} to encapsulate instructions.

An Agentforce wants to ground a new prompt template with the User related list.What should the Agentforce Specialist consider?

The User related list is not supported in prompt templates.

The User related list should have View All access.

The User related list needs to be included on the record page.

The User related list is not supported in prompt templates.

Which use case is best supported by Salesforce Einstein Copilot's capabilities?

Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.

Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities

An Agentforce wants to use the related lists from an account in a custom prompt template.What should the Agentforce Specialist consider when configuring the prompt template?

The maximum number of related list merge fields

The text encoding (for example, UTF-8, ASCII) option

The maximum number of related list merge fields

The choice between XML and JSON rendering formats for the list

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, 'Show me other opportunities like this one.'How should UC achieve this in Einstein Copilot?

Use the standard Copilot action.

Create a custom Copilot action calling a flow.

Create a custom Copilot action calling an Apex class.

Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests.What should An Agentforce recommend to generate this email?

Custom sales email template which is grounded with interest and product information

Standard email marketing template using Apex or flows for matching interest in products

Custom sales email template which is grounded with interest and product information

Standard email draft with Einstein and choose standard email template

What is the correct process to leverage Prompt Builder in a Salesforce org?

Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.

Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.

Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template.How should the Agentforce Specialist meet this requirement?

Use External Service Record merge fields.

Convert the JSON to an XML merge field.

Use External Service Record merge fields.

Use ''Add Prompt Instructions'' flow element.

An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AISpecialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client.How should the Agentforce Specialist integrate the custom LLM into Salesforce?

Add the fine-tuned LLM in Einstein Studio Model Builder.

Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

Add the fine-tuned LLM in Einstein Studio Model Builder.

Enable model endpoint on OpenAl and make callouts to the model to generate emails.

What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

The Activities related list on the Account object is not supported because it is a polymorphic field.

If person accounts have been enabled, merge fields will not be available for the Account object.

Prompt generation will yield no response when there is no related list associated with an Account in runtime.

Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.In refining its prompt design strategy, which key practices should UC prioritize?

Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback.

Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback.

Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.Opportunity Products Events near the customer Tone and voice examplesHow should the Agentforce Specialist obtain related items?

Call prompt initiated flow to fetch and ground the required data.

Create a flex template that takes the records in question as inputs.

Utilize a standard email template and manually insert the required data fields.

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the 'Save As' function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Manually add the hyperparameters to the new template.

Use Model Playground to create a model configuration with the specified parameters.

Manually add the hyperparameters to the new template.

Revert to using the standard template without modifications.

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users.When would Einstein Copilot implementation be most advantageous?

When the goal is to streamline customer support processes and improve response times

When the main objective is to enhance data security and compliance measures

When the focus is on optimizing marketing campaigns and strategies

An Agentforce configured Data Masking within the Einstein Trust Layer.How should the Agentforce Specialist begin validating that the correct fields are being masked?

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

What is best practice when refining Einstein Copilot custom action instructions?

Provide examples of user messages that are expected to trigger the action.

Use consistent introductory phrases and verbs across multiple action instructions.

Specify the persona who will request the action.

Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language.Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.

Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.

Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

What is the primary function of the planner service in the Einstein Copilot system?

Identifying copilot actions to respond to user utterances

Generating record queries based on conversation history

Offering real-time language translation during conversations

Identifying copilot actions to respond to user utterances

Salesforce Agentforce Specialist Practice Test 3 - Free Online Exam Prep & Questions

An Agentforce has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.

What should the Agentforce Specialist do to identify the root cause of the problem?

Become a Premium Member for full access

Unlock Premium Member

Salesforce Agentforce Specialist Practice Test 3

Question

Salesforce Agentforce Specialist Practice Tests

Practice Tests