An Agentforce turned on Einstein Generative AI in Setup. Now, the Agentforce Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.What is causing the problem?

The Prompt Template Manager permission set was not assigned correctly.

The Prompt Template User permission set was not assigned correctly.

The Prompt Template Manager permission set was not assigned correctly.

The large language model (LLM) was not configured correctly in Data Cloud.

Universal Containers is very concerned about security compliance and wants to understand:Which prompt text is sent to the large language model (LLM)* How it is masked* The masked responseWhat should the Agentforce Specialist recommend?

Enable audit trail in the Einstein Trust Layer.

Ingest the Einstein Shield Event logs into CRM Analytics.

Review the debug logs of the running user.

Enable audit trail in the Einstein Trust Layer.

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.Which features should the Agentforce Specialist recommend?

Service Replies and Case Summaries

Service Replies and Work Summaries

Reply Recommendations and Sales Summaries

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Einstein Copilot Action: Draft or Revise Sales Email

Einstein Copilot Action: Find Similar Opportunities

Einstein Copilot Action: Draft or Revise Sales Email

Einstein Copilot Action: Summarize Record

Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment.Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

Predictive model and generative model

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.Which step should UC take to meet this requirement?

Turn on Service AI Grounding and Grounding with Knowledge.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

Turn on Service AI Grounding and Grounding with Knowledge.

The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.Which steps should the Agentforce Specialist take upon modifying the masked fields?

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

Turn off the Einstein Trust Layer and turn it on again.

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.Which use case functionality of Model Builder aligns with UC's request?

Product recommendation prediction

Contract Renewal Date prediction

An Agentforce is considering using a Field Generation prompt template type.What should the Agentforce Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?

That the org is set to API version 59 or higher

That the field chosen must be a rich text field with 255 characters or more.

That the org is set to API version 59 or higher

That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms

Universal Containers plans to enhance the customer support team's productivity using AI.Which specific use case necessitates the use of Prompt Builder?

Creating a draft of a support bulletin post for new product patches

Creating an Al-generated customer support agent performance score

Estimating support ticket volume based on historical data and seasonal trends

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Secure Data Retrieval and Grounding

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

Use merge fields to reference the default related list of opportunities.

Use the merge fields to reference a custom related list of opportunities.

Use merge fields to reference the default related list of opportunities.

Use formula fields to reference the Einstein related list of opportunities.

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog.Which type of prompt template should UC use?

Email generation prompt template

An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.What is the correct method for the Agentforce Specialist to assign actions to an Agent?

Assign the action to a Topic first on Action Builder.

Assign the action to a Topic First in Agent Builder.

Assign the action to a Topic first on the Agent Actions detail page.

Assign the action to a Topic first on Action Builder.

An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks.Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?

Prompt Template Manager for creating templates and Prompt Template User for executing templates

Prompt Template Manager for creating templates and Data Cloud Admin for executing templates

Prompt Template Manager for creating templates and Prompt Template User for executing templates

Data Cloud Admin for creating templates and Prompt Template User for executing templates

Universal Container's internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated.How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?

Enable data encryption on the address field

Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.Why should UC consider using Agentforce Sales Agent?

To streamline the sales process and increase conversion rates

To track customer interactions for future analysis

To automate the entire sales process for maximum efficiency

To streamline the sales process and increase conversion rates

Universal Containers is rolling out a new generative AI initiative.Which Prompt Builder limitations should the Agentforce Specialist be aware of?

Custom objects are supported only for Flex template types.

Rich text area fields are only supported in Flex template types.

Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

Custom objects are supported only for Flex template types.

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

UC wants a model fine-tuned using company data.

UC wants to fine-tune model temperature.

UC wants a model fine-tuned using company data.

UC wants to change the frequency penalty of the model.

A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).How should the Agentforce Specialist set this up?

Create the serving endpoint in Databricks, then configure the model using Model Builder.

Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.

Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.What does Einstein consider when generating a summary?

Generation is grounded with conversation context, Knowledge articles, and cases.

Generation is grounded with existing conversation context only.

Generation is grounded with conversation context and Knowledge articles.

An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order.Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

Specify the dependent actions with the reference to the action API name.

Specify the profiles or custom permissions allowed to invoke the action.

Specify the LLM model provider and version to be used to invoke the action.

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

Retrieves Salesforce data based on the user's permissions executing the prompt.

Retrieves Salesforce data based on the 'Run As' users permissions.

Retrieves Salesforce data based on the user's permissions executing the prompt.

Retrieves Salesforces data based on the Prompt template's object permissions.

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.In the score of 1 indicate?

The response is the most toxic.

The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

The response is the most toxic.

An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.1. Create a new Field Generation prompt template.2. Choose Case as the object type.3. Select the custom field AI_Analysis_c as the target field.After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.Which critical step did the Agentforce Specialist miss?

They forgot to edit the Lightning page layout and associate the field to a prompt template

They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.

They forgot to edit the Lightning page layout and associate the field to a prompt template

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.Which approach should the Agentforce Specialist recommend to achieve this use case?

Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

Fine-Tune the standard foundational model due to the complexity of the data.

Deploy UC's own custom foundational model on this data first.

An Agentforce needs to enable the use of Sales Email prompt templates for the sales team. The Agentforce Specialist has already created the templates in Prompt Builder.According to best practices, which steps should the Agentforce Specialist take to ensure the sales team can use these templates?

Assign the Prompt Template User permission set and enable Sales Emails in Setup.

Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.Which key consideration should the Agentforce Specialist keep in mind for this deployment?

Review and test standard and custom Agent topics and actions for Service Center use cases.

Assign the Agentforce for Service permission to the Service Cloud users.

Assign the standard service actions to Agentforce Service Agent.

Review and test standard and custom Agent topics and actions for Service Center use cases.

Salesforce Agentforce Specialist Practice Test 4 - Free Online Exam Prep & Questions

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should An Agentforce apply the power of conversational AI to this use case?

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