The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

Use Data raptor technology to make the request and return the response to order management

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Design for one callout each request and cache the identifier in memory

Design integration procedure that makes both request and returns the result to order Management.

Use Data raptor technology to make the request and return the response to order management

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

What data and from which system will be migrated

What tools and databases will be used to perform the migration

What is the quality, structure and frequency of the data migration?

What data and from which system will be migrated

Who will be the main point of contact for migration

What tools and databases will be used to perform the migration

What will be the overall cost for migration?

What is the quality, structure and frequency of the data migration?

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

Use the versioning feature and comparing the prices for the version product after having enabled the feature

Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

Migrating millions of records will cause Order Management to fail during processing due to large volume

This would require migrating all products sold within last 5 years, including those that are no longer sold.

There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

Migrating millions of records will cause Order Management to fail during processing due to large volume

Migrating millions of records may reduce query performance due to large data volumes

This would require migrating all products sold within last 5 years, including those that are no longer sold.

Migrating Assets instead of orders would provide more business Value.

A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

Add the delivery zip code customer field as a header in the pricing calculation matrix

Configure the tax rate in the price plan and it will be added automatically when added to the cart.

Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

Introduce customer data management system as a part of digital transformation to keep customer data up to date

Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

Keep the number of attribute on the product low, avoid big picklist and direct assignments.

Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

Use industry order management to inform the assurance platform as a part of the orchestration plan

Use an on-demand data pull from communication cloud using REST API from servicer assurance

Use a Bulk API connector via middleware

Use platform events and GetAsset API

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.What two action a consultant shall recommend once the load is completed in production?

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Inform the business that data migration is completed and errors resolved in development

Raise support case to retrieve a data load report to summarize the data load.

UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

To identify the risk of hitting governor limit with the production load

To identify the data error that was not surfaced during testing with subset of data

To identify the risk of hitting governor limit with the production load

To identify the data error that was not surfaced during testing with subset of data

To identify the metadata related error not previously seen with a subset of data

To understand how long, the data load in production should take

Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the serviceWhat is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Create an orchestration plan and define a scenario for each top product offer

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

Make use of object types and attributes to better handle scalability using EPC functionality.

Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Bundle the similar product together to reduce the volume

Make use of object types and attributes to better handle scalability using EPC functionality.

Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Mark the orderable flag on the legacy system to false so that they cannot be used.

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versaWhich three are the key offering provided by the change of plan feature in communication cloud.

History of subscription updates and traceability

Migrating in/out from bundle offer

History of subscription updates and traceability

Supported by digital commerce API

Migrating in/out from bundle offer

Customer can choose their plan from all pricing books.

UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item

Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.

What are the 3 keys inputs used by order management to determine the output of MACD order.

Assets and inventory item records

Commercial and technical product configurations

Quote and quote line items records

Fulfillment request and fulfillment request line records

Assets and inventory item records

Commercial and technical product configurations

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

UX experience is the most important. Fully design and validate the UX before designing the integration step

Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.Which application suits supports this scnerio?

Subscriber lifecycle management

Multiple subscription management

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

Create price list and price list entries associated with context Rules per region

Create an attribute on business internet offers and use attribute based pricing

Create price list per region and use context Rules to determine the correct Price List

Create base price list and multiple child price list per region

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

Product Model use hierarchical modeling which is natively supports EPC

Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

Product Model use hierarchical modeling which is natively supports EPC

Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

Design a quoting flow to negotiate price and discount approval process.

Design opportunity management flows and convert the opportunity to quote.

Design order capture and order fulfillment flows

Design a quoting flow to negotiate price and discount approval process.

Design a contract creation and contract renewal flows

Design opportunity management flows and convert the opportunity to quote.

Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Are there customer specific offerings?

Which of the products are inactive?

Are there customer specific offerings?

Can we rationalize products to a smaller number?

Which of the provided products are still actively sold?

ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record

Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

By automatically queuing the fulfillment request to retry according to predefined retry policy.

By automatically balancing order processing tasks across multiple orchestration items

By automatically balancing order processing tasks across multiple orchestration queues

By automatically queuing the fulfillment request to retry according to predefined retry policy.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.

Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type

Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.

ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Create one decomposition relationship each via one parent class product from all commercial offerings

Create one decomposition relationship each from all commercial offerings to the same technical product

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

Create one decomposition relationship each via one parent class product from all commercial offerings

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

Implement a callout orchestration item to execute a request on the fulfillment system for activation

Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

Implement a milestone orchestration item to execute request on the fulfillment system for activation

Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Salesforce Certified Communications Cloud Accredited Professional Practice Test 2

Has commercial attribute called ''access Type'' on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the ''access type'' value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

M:M

M:1

1:M

1:1

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Salesforce Certified Communications Cloud Accredited Professional Practice Test 2

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Salesforce Certified Communications Cloud Accredited Professional Practice Tests

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