Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.Some of the articles are more than 2 years old.What should a consultant recommend to optimize the public knowledge base?

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template.Which three should UMS take at a minimum In order to meet the requirement?

Create a Lead Queue for Lead Distribution.

Enable Allow External Creation'' in Digital Experience settings

Configure Lead creation Leadon low Distribution inside PRM Workspace.

Create a Lead Process for Lead Distribution

Create a Lead Queue for Lead Distribution.

Enable Allow External Creation'' in Digital Experience settings

Configure Lead creation Leadon low Distribution inside PRM Workspace.

Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.How should you fix this issue?

The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.

The external sharing model should be updated so that the Account object is private but the Contact object remains public only

Sharing rules should be configured open each object to give Read Only access to experience Cloud users.

The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.

The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.In which order should the community manager perform activation steps?

Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.

Publish the community, which will send out the welcome emails.

Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.What are the three key features of Metadata API?Metadata API might require manual migration for changes that involve unsupported settings and features.

Metadata API is ideal when multiple work streams are involved.

Metadata API can be used programmatically as well as declaratively.

Metadata API supports migrating all Communicates settings and features.

Metadata API is ideal when multiple work streams are involved.

Metadata API can be used programmatically as well as declaratively.

Metadata API is ideal for when the changes are complex.

Metadata API supports migrating all Communicates settings and features.

A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.What limitations should the consultant consider related to sharing and visibility for this license type?

All site users that require access to all records across all objects have the proper Sharing Set.

All site users that require access to certain records for certain objects have the proper Sharing set.

Any site users that require access to specific records have the proper Sharing Rule.

All site users that require access to all records across all objects have the proper Sharing Set.

All site users have the appropriate role assigned.

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.How should UC use Experience Cloud to accomplish this goal?

Create a single digital experience for B2C customers, B2B customers, and employees.

Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.

Create a single digital experience for B2C customers, B2B customers, and employees.

Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.Which two standard features allow an administrator to accomplish that?Choose 2 answers

Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

Remove Opportunity and Asset from the Title Menu component in the property editor.

Remove Opportunity and Asset from the navigation Menu component in the property editor.

Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?Choose 3 answers

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create a public ''announcement only' group for moderators to address common questions.

Create an FAQ rich text component on the Home page.

What are two ways a question can be escalated to a case?Choose 2 answers

Manually by a moderator selecting ''Escalate to Case'' in the Feed

Automatically via process Builder by meeting specified criteria

Manually by a moderator selecting ''Escalate to Case'' in the Feed

Manually by users commenting ''Escalate''

Automatically via Case Assignment Rules

Automatically via process Builder by meeting specified criteria

Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.If CK has a Partner user at a child account that creates a case, who will have access?

The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.What is causing this issue?

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

The Record Detail component is a custom component and was not configured correctly

The Record Detail component will only show record details for the Case object.

Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.What should BC closely into during the evaluation phase?

SDLC (Software Developer Life Cycle) for Experiences

Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.How should an administrator accomplish this?

Build a custom Lightning component.

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.What could be two reason causing this issue?Choose 2 answers

The Salesforce Administrator is not assigned a role in Salesforce.

The account record associated with the contact record is not enabled as a partner.

The Salesforce Administrator is not assigned a role in Salesforce.

The Salesforce Administrator is not a member of the Partner Community

The account record associated with the contact record is not enabled as a partner.

The Salesforce administrator is not marked as a delegated administrator on the partner account.

Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.Which step is required to set up a topic catalog?

Create at least one subtopic and add the More Topic ink link when editing the navigation menu.

Create at least one topic along with its subtopic.

Enable Topic Hierarchy and create at least one topic with two subtopics.

Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.Which three things should BC in mind about unauthenticated or guest user access?Choose 3 answers

Guest user external organization-wide default are always set to Private.

Guest user can't access records via manual sharing

Guest user can't be members of public groups or queues.

Guest user external organization-wide default are always set to Private.

Guest user can't access records via manual sharing

Guest user can't records via manual existing records

Guest user can't be members of public groups or queues.

Guest user external organization-wide defaults are always set to Public.

Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?

Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.

Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.

Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.

Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.

Create custom Apex handlers using login method from site class to sign in users from one community to the other.

Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.What should be done to resolve the issue?

A Sharing Set needs to be created.

Retail managers need to be given super User access.

Retail managers needs to be put in the execute role in the Role Hierarchy

A Sharing Set needs to be created.

A sharing Rule needs t be created.

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.Which two Experience Cloud features should UC focus on as it starts building out the site?Choose 2 answers

Guest user and public access settings

What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?Choose 3 answers

Track Flagging and moderation activity within the Experience site.

Allow members to flag posts comments files, and messages that are inappropriate or spam.

Designer specific users as moderators so that they can closely monitor the size.

Allow members to remove other member from the Experience site if desired.

Track Flagging and moderation activity within the Experience site.

Allow members to flag posts comments files, and messages that are inappropriate or spam.

Designer specific users as moderators so that they can closely monitor the size.

Give members Audience Targeting permissions within the Experience site.

Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.Which two steps are needed to complete self-registration in NTO's Experience site?Choose 2 answers

Ensure that the Account field is empty in the registration section.

Contact Sales customer Support to enable Person Accounts.

Ensure that the Account field is empty in the registration section.

Contact Salesforce Customer Support to enable Communities Self Registration Controller.

Ensure that the Contact field is empty in the registration section.

Contact Sales customer Support to enable Person Accounts.

Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

Visible to Public Knowledge Base

Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.What should the Experience Cloud consultant recommend to meet the requirements for both personas?

Create a portal for external researchers and give internal staff access to the main org.

Give external researchers and internal staff access to the mam org.

Create a portal for external researchers and give internal staff access to the portal.

Create a portal for external researchers and give internal staff access to the main org.

Create a portal for external researchers and create an app for internal staff.

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.What should UC do to accomplish this?

Send the style guide to Experience managers to implement.

Create a custom theme to apply to all Experience sites.

Reference a shared Bootstrap CSS file in all of the sites.

Create a custom template to apply to all Experience sites.

Send the style guide to Experience managers to implement.

Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.What is the recommended way to add partners and internal users to the customer Expenence site?

Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.

Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.

Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.

Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.

Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.What are the two considerations for creating partner users and granting access?Choose 2 answers

Assign Partner Community license to partner users.

Assign Customer Community Plus license to partner users.

Only business accounts can be created as partner users

Assign Partner Community license to partner users.

Assign Customer Community Plus license to partner users.

Only person accounts can be created as partner users.

Northern Trail Outfitters (NTO) offers a new product that is different in North Americ

EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.Which three visibility options are available in Experience Cloud? Choose 3 answers

Universal Containers is implementing a Partner Community.Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

Chatter Group Member Visibility

Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experienceWhich two steps should the UC admin taka to grant access to each customer?Choose 2 answers

Select a permission pot for a given experience

Select the profile for a given experience

Edit the applicable user profile

Salesforce Certified Experience Cloud Consultant Practice Test 3

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.

Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

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Salesforce Certified Experience Cloud Consultant Practice Test 3

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Salesforce Certified Experience Cloud Consultant Practice Tests

Practice Tests