Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.What should UMS consider to help the situation?

Create a self service community using Customer Service template.

Create a peer-to-peer forum using Self Service template.

Create a self service community using Customer Service template.

Create a smart queue router using Service Cloud template.

Create virtual support agents using Chat Bot template.

Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.How should NTO manage its accounts in its Partner Community?

Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

Extend the Standard Role Hierarchy setting departments as child accounts.

Enable the External Account Hierarchy setting departments as child accounts.

Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.Which two settings need to be configured on the draft article before it is published?Choose 2 answers

Visible in Public Knowledge Base

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.What should the site administrator do to ensure they are able to set up partner users correctly?

Ensure that the Contacts under the Account are enabled as partner users.

Double-check that the partner profile has been added to the CK site.

Ensure that the Account has been enabled as a partner Account.

Double-check that the provided email addresses are correct.

Ensure that the Contacts under the Account are enabled as partner users.

As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.Who will be able to view the Rich Content Editor component?

All Platinum customers from California

Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.What should be done to help UC with user management?

Create a new user form that automatically triggers a process to create a user.

Recommend partners share user credentials.

Delegate external user administration.

Implement a limit on new users and password resets.

Create a new user form that automatically triggers a process to create a user.

Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).Which statement is true about using CDN with Experience Cloud?

CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.

CDN can help availability by allowing remote cloning for dynamic resources.

CDN can help performance by caching public resources.

CDN can help reliability by allowing local cloning for static resources.

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.What should be done to resolve the issue?

Retail managers need to be given Super User access.

Retail managers need to be put in the executive role in the Role Hierarchy.

Retail managers need to be given Super User access.

A Sharing Rule needs to be created.

A Sharing Set needs to be created.

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.What could be the possible issue here?

The manager has been given the Manage Profiles and Permission Sets permission.

The manager has been given the Manage Customer Users permission.

The manager has been given the Manage User permission.

The manager has been given the Manage External Users permission.

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.Where should BC look for potential Lightning Bolt solutions?

Salesforce Accelerator Directory

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?

Search must be enabled for the selected CMS Channel.

Sharing Rules must be set to Read/Write.

Search must be enabled for the selected CMS Channel.

Gather Customer Insights Data must be selected.

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals or participating in any other sales activity.Which external user license meets these requirements?

Authenticated Service Site User

universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users. Ho customer has access to more than one site.which two steps should the UC admin take to grant access to each customer?Choose 2 answers

Select a permission set for a given site.

Edit the applicable user profile.

Select the profile for a given site.

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.What should CK keep in mind about salesforce CDN?

Salesforce CDN is not supported in sandbox environments.

Salesforce CDN is only supported in Full sandbox environments.

Salesforce CDN is not supported in sandbox environments.

Salesforce CDH is only supported in Developer sandbox environments

Salesforce CDN is supported in all sandbox environment

A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.Which two user license types should be granted to customers to support this sharing requirement?Choose 2 answers

Customer Community Plus Login User

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.OR's Management team has decided to remove all the spammers' posts and comments from the Experience Cloud site.What should the Experience Cloud consultant recommend to remove them?

Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.

Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.

Enable Experience Cloud Einstein features to remove all the spammers' posts and comments as a background action.

Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communication preferences.Mow should CK help compile these preferences?

Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Create a Lightning Bolt solution that already includes all the preferences.

Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Use the standard Preferences Chatbot to gather the preferences.

Build a Service Console to gather the preferences.

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is bv default a person account.

Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.In which two ways can Salesforce PRM help UMS accelerate channel sales?Choose 2 answers

Extend automated quoting capabilities to partners

Automate partner entitlement assignment in Channel Sales teams

Extend automated quoting capabilities to partners

Use partner tiering in channel sales hierarchy

Universal Containers is implementing a customer community.What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

Case co-ownership using Super User access

Sharing Map and custom permission set

Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.What caused this issue?

The welcome emails were not enabled for the site.

The sender's email address was changed while it was pending verification.

The welcome emails were not enabled for the site.

The sender's email address was changed and not verified.

The roles were not enabled for the users.

Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamification methods to increase engagement and adoption.What should be the recommended approach for implementing gamification?

Use the Missions feature to assign badges to members automatically.

Use the Einstein game mechanics feature for implementing gamification.

Build flows to implement gamification for community members.

Organize a community event to get ideas for implementing gamification.

Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.How can CK give guest users access to a custom object?

Through guest user Sharing Rules

Through guest user Sharing Sets

Through guest user organization-wide defaults (OWD)

Through guest user Sharing Rules

Which step does the system administrator have to take to create a partner user?

Select Enable Partner User from the Contact Detail page.

Create a partner queue, and add users to it.

Select Enable Partner User from the Contact Detail page.

Assign the Gold Partner permission to the user.

Add the user to the All Partner Portal Users public group.

Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume of traffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.What should CK do to get the best performing site?

Enable and configure the Content Delivery Network so that public content is cached.

Schedule Apex jobs to push content to users' browser caches.

Use Next Best Action to predict what content to serve to the user's browser.

Disable Visualforce to make all pages switch to Lightning.

Enable and configure the Content Delivery Network so that public content is cached.

The Universal Containers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.What is the recommended choice for moving the site from one org to the other?

Lightning Bolt Export and Installation

Publication via Experience Builder

Lightning Bolt Export and Installation

Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.How should the administrator limit the fields available in the customer portal?

Use Field-Level Security to remove access to the unwanted fields.

Utilize CSS overrides to hide unwanted fields.

Create a page variation for the customer portal to hide unwanted fields.

Use Field-Level Security to remove access to the unwanted fields.

Utilize the Developer Console with coding to hide unwanted fields.

Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.Which permission should be granted to customers to add authorized users?

Delegated External User Administrator

Modify All for Usage, Billing, and Payment History

Salesforce Certified Experience Cloud Consultant Practice Test 4

Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.

What should the Experience Cloud consultant recommend?

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Salesforce Certified Experience Cloud Consultant Practice Test 4

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Salesforce Certified Experience Cloud Consultant Practice Tests

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